Application Support Specialist

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Provide support for the CMiC application in various modules including Finance, Job Costing, Project Management, Procurement, and Payroll.

• Identify and resolve configuration issues, data discrepancies, workflow disruptions, and process errors.

• Aid end users in navigating CMiC, understanding module functionalities, and answering business process inquiries.

• Differentiate between user errors, configuration challenges, and application defects.

• Troubleshoot and fix access-related issues, including user account lifecycle management, role assignments, and permission settings.

• Maintain and support integration points between CMiC and related systems such as Textura, Concur, Prophix, CorPay, DocuSign, and ClearStory.

• Utilize SQL to explore issues and verify outputs.

• Assist with downstream analytics or reporting platforms such as Power BI.

• Record issues, root causes, and resolutions in an organized knowledge base.

• Recognize recurring patterns that necessitate permanent solutions or process enhancements.

• Provide support to project, finance, and operations teams utilizing the CMiC platform.

⛳️ Requirements

• BA/BS in Information Technology, Business, Construction Management, or a related discipline, along with 2 years of relevant experience or a demonstrated equivalency of experience and/or education.

• Experience in supporting or administering a construction ERP platform, with a strong preference for CMiC experience.

• Familiarity with similar systems such as Viewpoint, Procore Financials, Sage 300 CRE, or the like will also be considered.

• Proficient in SQL, with the ability to write queries, analyze data, and confirm results in a relational database setting (Oracle or SQL Server).

• Knowledge of CMiC modules, including Financials, Job Costing, Project Management, and/or Procurement.

• Excellent analytical and troubleshooting capabilities.

• Ability to trace issues from the user interface back to data or configuration root causes.

• Skilled in collaborating with both technical and business stakeholders, communicating effectively in both directions.

• Must possess authorization to work in the United States; sponsorship is not available at this time or in the future.

• Required to pass a pre-employment substance abuse screening.

• Must participate in an in-person onboarding on Day 1 at an AECOM office location.

🏝️ Benefits

• Medical benefits

• Dental benefits

• Vision benefits

• Life benefits

• AD&D benefits

• Disability benefits

• Paid time off

• Leaves of absences

• Voluntary benefits

• Perks

• Flexible work options

• Well-being resources

• Employee assistance program

• Business travel insurance

• Service recognition awards

• Retirement savings plan

• Employee stock purchase plan

• Award-winning training and development programs

• Global team and career growth opportunities