Application Support Specialist

at28StoneRemoteCR flagCosta RicaFreelanceCustomer SupportMid-levelSenior$25 – $35/hour

Posted Sep 16

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Conduct pre-release and post-deployment verifications.

• Integrate with Rundeck or Azure DevOps for the deployment of applications.

• Develop application control solutions, including scripts for starting and stopping services.

• Collaborate with monitoring solutions such as OpsRamp, Grafana, and Splunk.

• Assist with annual Disaster Recovery (DR) and Business Continuity Planning (BCP) testing requirements.

• Provision and configure new servers.

• Support processes and workflows for user authentication and authorization.

• Set up authentication and service accounts.

• Address production incidents and problem tickets.

• Diagnose trading and market data production issues.

• Suggest and implement infrastructure enhancements.

• Utilize Python scripting for various tasks.


⛳️ Requirements

• Proficient in Linux, including command line usage, standard file editing/searching/manipulation, and shell scripting.

• Working knowledge of relational databases and SQL, including understanding tables, views, indexes, and the ability to query and modify data; familiarity with query performance and optimization.

• Experience with job automation tools such as Tidal, Autosys, Control-M, etc.

• Strong communication skills, capable of articulating concerns and risks while documenting and conveying corrective and preventive action plans to stakeholders.

• Methodical in problem solving and incident management.

• Ability to define and document operational procedures and runbooks.

• Familiarity with release packaging and deployment tools such as Rundeck and Ansible.

• Understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.

• Eager to learn about regulatory and trading workflows.

• Takes initiative and drives solutions to completion.

• Flexible in adapting to changing priorities in Regulatory Operations.

• Capable of multitasking and providing L3 Support during New York business hours.

• Must possess the legal right to work in Costa Rica.


🏝️ Benefits

• Contractor position only (C2C).

• Compensation ranges from $25-35 per hour, depending on experience and qualifications.

People also viewed

Teleperformance4 hours ago

Customer Service Representative

BA flagBosnia and Herzegovina OnlyFull-timeCustomer Support$4,000/month
ApplyView job
TEKsystems14 hours ago

Claims Customer Service Representative

US flagTexas OnlyFreelanceCustomer Support$20 – $22/hour
ApplyView job
Senture, LLC17 hours ago

Customer Service Agent – Federal Employee Insurance

US flagUnited States OnlyFreelanceCustomer Support$15/hour
ApplyView job
Senture, LLC17 hours ago

Customer Service Associate – Bilingual, Spanish

US flagUnited States OnlyFreelanceCustomer Support$15/hour
ApplyView job
Aquila19 hours ago

Customer Support Specialist

US flagUnited States, +2 more locationsFull-timeCustomer Support
ApplyView job
Aquila19 hours ago

Customer Support Specialist

CA flagCanada, +1 more countryFull-timeCustomer Support
ApplyView job

Never miss a great job!

Get handpicked remote jobs straight to your inbox weekly.

Trusted by 7,400+ designers