Application Support Representative

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Engage in a comprehensive 3-week training program to gain expertise in a designated consumer lending brand.

• Handle a large volume of incoming customer calls and assist customers throughout the loan application journey.

• Conduct outbound calls to motivate customers to finalize their loan applications when necessary.

• Articulate the features and advantages of Enova’s products and services to enhance customer satisfaction.

• Keep precise and current records of customer accounts.

• Deliver clear, professional, and effective verbal and written customer service.

• Transform potential customers into successful sales.

⛳️ Requirements

• Must be eligible to work in the United States; Enova cannot sponsor visas or assume sponsorship responsibilities.

• Previous call center experience is beneficial, but experience in a fast-paced customer service role is highly regarded.

• Outstanding communication and active listening abilities.

• Demonstrated professionalism and empathy in customer interactions.

• Capability to excel in a high-volume setting.

• Strong adaptability and multitasking skills.

• Comfortable with using new technology.

• Proven success in a remote work setting.

• Must reside within 100 miles of either Chicago, IL, or South Jordan, UT.

🏝️ Benefits

• Additional compensation may include bonuses.

• Health, dental, and vision insurance, including mental health benefits.

• 401(k) matching with a Roth option (for U.S. based employees only).

• Paid time off and paid holidays.

• Sabbatical program available for eligible positions.

• Summer hours for eligible roles.

• Paid parental leave.

• Diversity, Equity, and Inclusion groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova).

• Employee recognition and rewards program.

• Charitable matching and a paid volunteer day.

• Comprehensive 3-week training program.