Application Support Project Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee Javelina system enhancements and provide ongoing support for application operations.

• Manage schedules, milestones, dependencies, risks, and project plans for upgrade projects.

• Organize and carry out smoke, regression, release, and user acceptance testing.

• Evaluate known issues and document potential risks prior to deployment.

• Facilitate end-user testing, gather outcomes, open issues, and readiness findings for leadership review and go/no-go decisions.

• Offer post-production upgrade assistance and continuous application support.

• Intake, triage, track, escalate, and coordinate the resolution of application issues.

• Handle communications with vendors and take part in project, vendor, and internal status meetings.

• Record decisions, risks, follow-up actions, project activities, testing, issues, and support information.

• Train team members on Javelina ticketing, release testing procedures, upgrade project management, and Javelina modules and workflows.

• Deliver clear status updates to stakeholders and leadership.

⛳️ Requirements

• Demonstrable hands-on experience with the Javelina claims platform, covering core modules, workflows, and ticketing processes.

• Proven experience in project management, software release lifecycles, system upgrades, and production support.

• Proficiency in designing, executing, and coordinating smoke, regression, release, and user acceptance testing.

• Strong analytical abilities in issue triage, root-cause analysis, risk assessment, and release-readiness evaluation.

• Excellent written and verbal communication skills, capable of presenting testing results and recommendations to leadership.

• Ability to facilitate training, collaborate with external vendors, and effectively manage priorities in a remote work setting.

• Highly organized, accountable, and adept at managing multiple workstreams to completion.

• Detail-oriented and quality-focused, with sound judgment in identifying and communicating release risks.

• Collaborative and service-oriented, with a proactive approach to problem-solving and stakeholder support.

• Adaptable and composed during deployments, production challenges, and shifting project priorities.

🏝️ Benefits

• Exceptional medical, dental, and vision insurance.

• Semi-annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible.

• Company-provided Basic Life and AD&D insurance.

• Company-funded Short-Term and Long-Term Disability coverage.

• Flexible Spending Accounts available.

• 401(k) Retirement Plan with up to a 6% employer match.

• 100% fully vested after three years.

• More than 10 paid holidays.

• Fully paid half-day Summer Fridays.

• Generous paid vacation and sick leave.

• Annual Paid Volunteer Day.

• Annual Tuition Reimbursement.

• Annual Health and Wellness Reimbursement.

• Engaging company events.

• Benefits available following applicable waiting periods: 60 days for insurance/FSA; 90 days for disability and 401(k).