Application Support Engineer II

This is a fully remote position, open to applicants in California.

📋 Description

• Troubleshoot and resolve issues in production, mission-critical applications.

• Write SQL queries to analyze data issues, assess database performance, and ensure data integrity.

• Diagnose and rectify issues across REST APIs, web applications, and backend services.

• Collaborate with developers to identify root causes, implement solutions, and deploy changes.

• Provide support and monitor Windows and Linux systems and services.

• Operate within a biweekly sprint cycle, contributing to both planning and execution phases.

• Proactively identify recurring issues and implement solutions to enhance system reliability and reduce support workload.

• Clearly communicate findings and resolutions to both technical and non-technical stakeholders.

• Work in conjunction with development, OT, integration, project management, and customer operations teams.

• Support Trimark’s T1-S Vantage and True:SCADA platforms.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Software Engineering, a related field, or an equivalent combination of education and practical experience.

• 3–5 years of professional experience in software development, application support, or a related technical role.

• Experience in production environments and managing real-world system issues.

• Must be legally authorized to work in the United States for any employer.

• This position is not eligible for employment-based visa sponsorship now or in the future, including participation in STEM OPT training plans (Form I-983).

• Proficiency with SQL Server, including writing queries, performing data analysis, and troubleshooting.

• Understanding of relational database fundamentals, such as transactions, indexing, ACID, DML, and DDL.

• Experience in troubleshooting web applications and RESTful APIs.

• Familiarity with Windows Server environments and administration.

• Ability to read and comprehend C#/.NET code for debugging and issue analysis.

• Working knowledge of HTML and JavaScript for troubleshooting front-end issues.

• Strong analytical and problem-solving abilities in complex systems.

• Capable of supporting time-sensitive, high-availability environments.

• Excellent communication skills for collaboration with both technical and non-technical teams.

• Preferred: Experience with PostgreSQL and time-series data, Linux system administration, Docker, Kubernetes, containerized environments, TCP/IP networking, Azure, .NET/C#, JavaScript/TypeScript, Java, Git/source control, Agile development, object-oriented design, SCADA systems, energy/utilities environments, Modbus, and DNP3.

🏝️ Benefits

• Clear path to transition into a software engineering role.

• Opportunity to gain extensive exposure to data, infrastructure, APIs, and distributed systems.

• Collaborate directly with seasoned developers and domain experts.

• Engage in high-impact systems that support the electrical grid.