Application Engineer

This is a fully remote position, open to applicants in California, +13 more states.

📋 Description

• Provide effective remote technical support and services.

• Implement GTAC and standard audit checklists.

• Communicate with regional stakeholders.

• Proactively address customer inquiries, concerns, and feedback within the timelines set by the Service Level Agreement.

• Adhere to GSM processes regarding documentation and customer communication.

• Keep comprehensive case documentation and follow up to ensure that recommendations effectively resolve customer issues.

• Efficiently and accurately handle a large volume of customer inquiries, aiming to meet or exceed SLA response and resolution benchmarks.

• Offer timely, proactive, and informative updates to customers.

• Assist Honeywell affiliates by engaging in customer meetings.

• Stay updated on the HPS product and systems portfolio, with specialized expertise in Experion PKS Client/Servers.

• Develop knowledge articles to share insights with team members.

• Support the follow-the-sun model within the Global TAC organization or After-Hours Emergency Support.

• Collaborate directly with Honeywell developers to troubleshoot customer issues.

• Identify and report product defects.

• Travel to customer sites as needed for critical investigations.

• Collaborate with a global team to support defined products and technologies, resolving technical challenges.

⛳️ Requirements

• Bachelor’s degree in electronics, chemical engineering, instrumentation, or process technologies.

• Over 6 years of experience with the TPS and TPN product families and their related architecture, including Honeywell TDC-3000/TDC-2000.

• More than 6 years of experience with Honeywell process control systems.

• Specific troubleshooting expertise with LCN/ELCN, UCN/EUCN, HG/EHG/EPLCG, AM/EAM, APP/EAPP, ESVT, US/GUS/EST, PM/APM/HPM, EHPM/EHPMx/C300PM, NIM/ENIM/ENB, EHB, UEA, HM/ELCN HM, and TCMI.

• Must be a U.S. Person or have the capacity to secure export authorization.

• A U.S. Person is defined as a U.S. citizen, U.S. permanent resident, or individual with protected asylum/refugee status in the U.S.

🏝️ Benefits

• Employer-subsidized medical, dental, vision, and life insurance.

• Short-term and long-term disability coverage.

• 401(k) matching program.

• Flexible spending accounts.

• Health savings accounts.

• Employee assistance program (EAP).

• Educational assistance.

• Parental leave.

• Paid time off for vacation, personal business, sick leave, and parental leave.

• 12 paid holidays.

• Remote work schedule.

• No relocation package.