Application Administrator, Global Trade Compliance

This is a fully remote position, open to applicants in Texas.

📋 Description

• Configure, manage, and secure application instances and environments.

• Oversee user provisioning, role-based access, secrets and certificate management, logging and monitoring, as well as platform upgrades.

• Develop and sustain workflows, rules, forms, and integrations for Appian, Power Automate, and related platforms.

• Take ownership of release pipelines for application modifications.

• Plan and carry out upgrades, patches, and vendor releases.

• Collaborate with enterprise TRB/CAB processes to reduce risk and downtime.

• Create operational dashboards, health checks, and alert systems.

• Lead incident and problem management efforts to meet or surpass SLAs.

• Maintain integrations between CLM systems, ERP, export tools, legal portals and trackers, and ServiceNow request flows.

• Ensure compliance of DNS, identity, network, and data flows with enterprise standards.

• Work with AD/PKI, Borderless, GSOC, and Messaging services.

• Convert business requirements from Legal Operations, Global Trade, Ethics, and Security teams into secure, maintainable configurations.

• Produce runbooks, SOPs, and user documentation.

• Provide specialized training to super users and coordinators.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Computer Science, or equivalent experience.

• 5+ years of experience in administering enterprise business applications with a focus on configuration, workflow, and integration.

• Strong knowledge of change, incident, and problem management processes.

• Comfortable working within TRB/CAB governance frameworks.

• Proficient in scripting or low-code configuration for platform automation and data quality.

• Excellent analytical and problem-solving abilities.

• Able to collaborate effectively with both business and IT stakeholders.

• Practical experience with implementing controls aligned to NIST 800-171 and CMMC standards.

• 3+ years of technical experience with an export management system application.

• 3+ years of experience delivering solutions using SDLC methodology within an Iterative Waterfall or Agile Scrum project management framework.

🏝️ Benefits

• Health, dental, and vision insurance.

• Health savings accounts.

• 401(k) savings plan.

• Disability coverage.

• Life and accident insurance.

• Employee assistance program.

• Legal plan.

• Discounts on home, auto, and pet insurance.

• Paid time off.

• Paid holidays.

• Paid parental leave.

• Paid military leave.

• Paid bereavement leave.

• Applicable federal and state sick leave.

• Monetary or non-monetary recognition awards.

• Other incentives may be available based on position level and/or job specifics.