Application Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership, establish, maintain, and enhance business applications including FreshService, FreshDesk, Monday.com, Asana, Formstack, Microsoft 365, and Claude.

• Manage and provide support for a digital portfolio that consists of domain names, websites, social media profiles, advertising accounts, and analytics tracking tools.

• Oversee user access, integrate applications with single sign-on, and revoke access for departing employees.

• Address application issues, create straightforward workflows and automations, and draft instructional guides.

• Ensure adherence to company policies, privacy regulations, and best practices in collaboration with the legal team.

• Identify unmanaged applications, websites, domains, and accounts, and reclaim company ownership.

• Serve as the primary contact for application vendors, monitor licenses, and assist in minimizing costs associated with unused tools.

• Recognize redundant tools and support the consolidation of teams onto shared platforms.

• Assess existing tools prior to granting requests for new tool acquisitions.

• Collaborate with Marketing, Operations, Finance, HR, Legal, and other departments to enhance business tools.

• Report directly to the Head of Enterprise Technology & Security.

⛳️ Requirements

• 3–5 years of experience managing business software or cloud applications in an IT capacity.

• Administrative experience with a help desk tool such as FreshService, FreshDesk, ServiceNow, or Zendesk.

• Administrative experience with project management tools like Monday.com or Asana.

• Solid understanding of user access management and single sign-on systems.

• Some familiarity with websites, Google Analytics, and Google Tag Manager.

• Excellent organizational skills and the ability to manage multiple tools and requests simultaneously.

• Ability to thrive in a fast-paced, growing organization where you set your priorities and adapt rapidly.

• Effective and friendly communication skills with non-technical individuals.

• A degree in IT or a related field, or equivalent professional experience.

• Proficiency in utilizing AI tools for troubleshooting and problem resolution, with the capability to assess recommendations before implementation.

• Preferred: Experience as a Freshworks administrator.

• Preferred: Familiarity with cookie consent or privacy management tools.

• Preferred: Background working in a multi-brand or franchise organization.

• Preferred: Relevant certifications such as ITIL 4 Foundation or CompTIA Security.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible work hours and remote working options.

• A collaborative and innovative work environment.