Analyst, Epic Optimization – Oversight Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the intake process for Epic enhancement and maintenance requests from operational leaders.

• Monitor requests from their submission to resolution, ensuring clarity on status and priority.

• Define business needs, scope, and anticipated outcomes in collaboration with operational leaders.

• Coordinate discussions with client IT, Epic Services technical experts, and Ensemble Partnership Success teams.

• Evaluate requests during Epic Services meetings and secure cross-functional governance approval.

• Enter approved requests into client ticketing systems and ensure follow-up until resolution.

• Maintain consistent status updates between client and Ensemble ticketing systems.

• Create project plans and timelines alongside revenue cycle leadership and IT departments.

• Monitor projects and tickets, follow up on outstanding tasks, and escalate any issues.

• Record meeting results, action items, decisions, and request activities.

• Generate weekly and monthly status reports, as well as other internal and external documentation.

• Educate revenue cycle leaders and clients on the Epic enhancement and intake process.

• Share ideas for continuous improvement with leadership and clients.

⛳️ Requirements

• 1-2 years of experience in Epic revenue cycle functions, including PB, HB, HIM, or Patient Access.

• Must pass the Certified Revenue Cycle Representative Examination provided by the Healthcare Financial Management Association within 6 months of hiring, unless already certified.

• Must be willing to travel up to 10% of the time.

• Strong communication, facilitation, organizational, and problem-solving abilities.

• Detail-oriented and capable of adapting to changes.

• Preferred extensive experience with Microsoft Excel, PowerPoint, Word, and Outlook.

• Working knowledge of hospital revenue cycle operations is preferred.

• Up-to-date knowledge of Epic revenue cycle functionality, certifications, and release updates is required.

• Must live and be authorized to work in the United States.

🏝️ Benefits

• Comprehensive healthcare benefits.

• Generous time off.

• Retirement benefits.

• Well-being programs.

• Professional certification relevant to the associate’s field.

• Tuition reimbursement.

• Quarterly and annual incentive programs.

• Work-life flexibility.

• Opportunities for professional development.