Disputes Analyst

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Conduct investigations into telecom-related disputes involving customers, vendors, or carriers by examining billing records, tariffs, contracts, switch data, and relevant documentation.

• Evaluate CABS invoices, access fees, usage records, long-distance/IXC billing, and intercarrier settlement specifics.

• Assess the validity of disputes and their financial implications.

• Analyze, interpret, and implement FCC tariffs, PUC tariffs, and contractual agreements.

• Collaborate with billing operations, network, finance, carrier relations, and vendor management teams.

• Compile case summaries, financial analyses, and recommendations regarding dispute resolutions.

• Process approved adjustments, credits, or escalations.

• Maintain precise documentation and ensure adherence to audit, regulatory, and contractual requirements.

• Identify patterns in disputes and report findings to leadership.

• Work with leadership to enhance processes.

• Oversee dispute queues while ensuring compliance with turnaround times, SLA requirements, and quality standards.

• Assist with system improvements, workflow modifications, and training related to telecom dispute processes.

⛳️ Requirements

• A bachelor's degree in Business, Accounting, Finance, Telecommunications, or a related field is preferred but not mandatory if supported by equivalent telecom experience.

• Knowledge of telecom disputes, including access billing, intercarrier compensation, and billing variance analysis.

• At least 2 years of experience with CABS (Carrier Access Billing System), including the analysis of carrier invoices, access fees, and usage discrepancies.

• Familiarity with Telecom FCC tariffs, PUC tariffs, and contractual agreements.

• Capability to interpret rate structures, rules, and billing requirements.

• Over 2 years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations.

• Strong analytical and problem-solving abilities.

• Exceptional attention to detail.

• Proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP and pivot tables.

• Competence with data analysis and reporting tools.

• Ability to read and interpret carrier contracts, rate decks, service agreements, and regulatory documents.

• Excellent written and verbal communication skills.

• Experience with telecom billing or mediation systems is preferred, such as TEOCO, Ericsson, Oracle, SAP, or other industry platforms.

• Ability to juggle multiple priorities in a dynamic, high-volume environment.

🏝️ Benefits

• Competitive salary.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Employee assistance program.

• 401K plan with company match.

• Optional benefits.

• Paid time off programs.

• Remote work opportunities.

• Occasional overtime during peak billing or dispute periods.