Source Document Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze previous year source documents in ePro, CIT, Benefit Sculpting Tool (BST), and Vista.

• Evaluate non-routine and intricate issues that may impact client benefit summaries and lead to system discrepancies.

• Generate discrepancy reports highlighting issues that could hinder the timely implementation of healthcare services for clients.

• Comprehend benefit standards across Cigna platforms for dental, vision, medical benefit summaries, and Summary of Benefits and Coverage (SBCs).

• Oversee the maintenance of source documents within the document storage process.

• Execute source-document comparisons utilizing Cigna's Quic Tool process.

• Link client SBCs in Facets to MyCigna.com through Cigna's internal procedures.

• Participate in biweekly team meetings and training sessions.

• Assist in the preparation for client interface sessions during implementation.

• Facilitate end-to-end audits aimed at identifying discrepancies in source documents.

• Create work fallout reports and collaborate with Benefit Summary Analysts and Quality Reviews on maintenance activities and updates.

⛳️ Requirements

• High School Diploma or GED - mandatory.

• Minimum of 2 years of experience managing matrix partner relationships and resolving issues effectively - mandatory.

• Proficient in Microsoft Office applications, including Excel, Outlook, and Word - mandatory.

• Capable of independently managing varying priorities and client expectations to achieve mutually agreeable solutions - mandatory.

• At least 1 year of experience with Cigna's administrative functions, including benefits, eligibility, ID cards, or customer service experience - preferred.

• A minimum of 2 years of experience with various software and system-based applications, such as databases and spreadsheets - preferred.

• Experience in project management - preferred.

• For remote work, a cable broadband or fiber optic internet service with a minimum of 10 Mbps download and 5 Mbps upload speed is required.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits available from day one.

• Programs focused on well-being and behavioral health.

• 401(k) plan.

• Company-sponsored life insurance.

• Tuition reimbursement options.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence available.