Analyst, Claims – Last Mile

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee incidents and claims for all business entities, collaborating with customers, operations, carriers, and insurance firms.

• Conduct investigations and resolve claims effectively.

• Evaluate and identify potential risks that could affect RXO’s reputation, safety, security, and financial health.

• Analyze and investigate incidents and claims related to loss, damage, and delays to ascertain company liability while safeguarding the interests of both the company and customers.

• Comprehend and interpret contractual terms and conditions accurately.

• Provide guidance to operations management, carriers, and customers concerning the handling of incidents and claims.

• Draft professional claims correspondence and, when necessary, coordinate with legal teams to prepare legal notifications.

• Manage the inventory of incidents and claims to achieve individual, team, and company objectives; process claims in accordance with company policies and procedures.

• Investigate, review, and document significant events; escalate matters to appropriate leadership, insurance companies, and compliance teams.

• Identify and document potential financial implications for RXO.

• Conduct loss prevention meetings to offer guidance on future risk mitigation strategies.

• Provide recommendations for damage prevention to operations and customers.

⛳️ Requirements

• Bachelor’s degree or equivalent relevant work or military experience.

• At least 1 year of experience as a cargo claims examiner, analyst, or in a similar role involving liability and risk.

• Outstanding customer service abilities.

• Capability to communicate with executive management regarding the decision-making processes related to incidents and claims.

• Exceptional written, verbal, and telephone communication skills.

• Proficient in Microsoft applications, particularly Word and Excel.

• Understanding of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system.

• Familiarity with risk reduction strategies and the claims process.

• Knowledge of multimodal transportation methods.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance plans.

• 401(k) retirement plan with a company match of up to 5%.

• Pre-tax accounts to facilitate eligible expenses.

• Company-paid disability and life insurance coverage.

• Access to the Employee Assistance Program (EAP).

• Opportunities for career and leadership development programs.

• Paid time off, company holidays, and volunteer days.