Analista de Suporte, Pl

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver second-level support for digital services and legacy system integrations.

• Identify and resolve complex technical issues, including those related to APIs and interoperability.

• Assist in both evolutionary and corrective maintenance of systems developed on the X-Via Platform.

• Track application performance and availability metrics.

• Aid in approval procedures, integrated testing, and technical validation processes.

• Participate in the ongoing enhancement of support processes and technical documentation.

⛳️ Requirements

• Bachelor's degree completed or in progress in Information Technology or a related field.

• 3 years of experience in technical support for web systems and corporate applications.

• Familiarity with version control tools and testing/production environments.

• Knowledge of databases, REST APIs, and system integration.

🏝️ Benefits

• Health Insurance

• Dental Plan

• Life Insurance

• Meal or Food Voucher

• Transportation Allowance

• WellHub Gympass