Alumni Customer Care Representative, Temporary

This is a fully remote position, open to applicants in Alabama, +31 more states.

📋 Description

• Manage a substantial volume of incoming calls from clients’ employees.

• Address inquiries, provide guidance, and resolve intricate HR and financial matters related to healthcare benefits, 401(k) savings and retirement plans, leaves of absence, and payroll.

• Facilitate health enrollments, updates to tax and direct deposit information, 401(k) withdrawals or contributions, and retirement election processes.

• Conduct further research and continue case management.

• Make outbound calls to inform customers about pending cases and other relevant topics.

• Utilize multiple Windows tools, systems, screens, and applications during real-time customer interactions.

• Assist callers in navigating various systems.

• Collaborate with third parties to investigate issues and provide customers with updates or answers to their inquiries.

⛳️ Requirements

• Previous experience as a Customer Care Representative with Alight is required.

• Must reside in one of the specified eligible states.

• A minimum of 4 years of customer service experience, or a combination of education and relevant experience.

• High School diploma with 4 years of customer service experience, OR an Associate’s degree with 2 years of customer service experience, OR a Bachelor’s Degree.

• Exceptional verbal and written communication abilities.

• Capability to be flexible, adaptable, and reliable in a dynamic environment.

• Ability to receive and promptly implement constructive feedback.

• Proficiency in multitasking across various Windows applications while assisting customers via phone.

• Willingness to work a designated shift and extended hours as needed.

• High-speed broadband cable internet with a minimum upload/download speed of 20 Mbps/20 Mbps is required for the fully remote position.

• The internet provider's equipment must be directly connected to the company-issued computer.

• Successful completion of applicable background checks is mandatory.

• Must possess work authorization in the employing country without necessitating current or future visa sponsorship.

• Experience in Health Care, Human Resources Services, or Financial Services is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance - fully paid by the employee, after tax.

• Alight 401(k) Plan – includes company matching after six months of employment.

• Wellness Time – 1 hour for every 30 hours worked.

• Employee Assistance Program.

• meQuillibrium.

• Ongoing education and opportunities for career advancement.

• Parental leave.

• Generous paid time off.

• Flexible working arrangements where feasible.