Airline Customer Support Specialist

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Assist airline customers through phone and chat channels with inquiries and requests related to travel arrangements.

• Deliver professional, customer-centric support while efficiently resolving issues.

• Adhere to established procedures and maintain quality standards.

• Record customer interactions and utilize various systems and tools.

• Work collaboratively with the team to provide an outstanding customer experience.

⛳️ Requirements

• Proficient in English at a C1 level or above.

• Strong communication and problem-solving abilities.

• Customer-oriented mindset with a keen attention to detail.

• Capability to work independently in a remote setting.

• Willingness to work flexible shifts, including weekends and public holidays.

• Prior experience in customer service is a plus.

• Knowledge of airline reservation systems is advantageous, though not mandatory.

🏝️ Benefits

• 21 days of paid annual leave.

• Health and life insurance.

• Food vouchers.

• Paid training and continuous support.

• Additional bonus opportunities.

• Career advancement opportunities.

• Supportive, multicultural team.