AI Transformation

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Act as the main point of contact for adoption and change management for designated control accounts during each agent/tool release cycle.

• Conduct hands-on training, enablement sessions, and workshops for account teams implementing new AI agents or tools.

• Create scripts for control accounts and oversee the adoption of these scripts and the impact of agents.

• Develop and present customized change management resources, communications, process documentation, and quick-reference guides.

• Identify barriers to adoption at the account level and escalate actionable solutions.

• Assist in the transition from pilot/control-group usage to a broader production-scale implementation.

• Gather feedback on usability and adoption through surveys, interviews, and observational methods.

• Transform feedback into actionable insights for product, implementation, and vertical leadership teams.

• Monitor and report on utilization metrics, adoption rates, and user sentiment.

• Suggest enhancements to training materials, rollout processes, and tool configurations.

• Cultivate relationships with account-level leaders, key users, and cross-functional stakeholders.

• Communicate release timelines, feature enhancements, and adoption milestones effectively.

• Facilitate regular touchpoints with account teams to strengthen adoption objectives and address any issues.

• Collaborate with leadership, product teams, and enablement functions to prioritize rollout and success criteria.

• Maintain dashboards and tracking systems for adoption metrics.

• Ensure smooth handoff and knowledge transfer as accounts transition to full deployment.

• Work with Technology Advisory operations teams to ensure alignment of AI tool adoption with service delivery processes.

• Assist in developing scalable adoption playbooks and best practices for future implementations.

⛳️ Requirements

• 5-7 years of experience in change management, technology adoption, or digital transformation roles.

• Proven experience in operations and technology operationalization, transitioning tools, platforms, or processes from pilot to scalable production use.

• Excellent communication and facilitation skills.

• Experience in designing and delivering training and enablement programs for technical tools or process modifications.

• Demonstrated ability to gather, analyze, and act on user feedback to foster continuous improvement.

• Analytical mindset with a background in tracking adoption metrics, utilization data, and user sentiment.

• Comfortable operating in a fast-paced, dynamic environment where priorities and tools may rapidly change.

• Strong organizational skills with the capability to manage multiple accounts and workstreams concurrently.

• Bachelor’s degree in Business, Communications, Information Technology, Organizational Development, or a related field.

• Must have authorization to work in the United States without sponsorship.

• Experience with AI, machine learning, or automation tool implementations in enterprise or professional services settings.

• Familiarity with workplace technology platforms such as Microsoft 365, collaboration tools, and workflow automation.

• Background in commercial real estate, corporate services, or workplace consulting.

• Understanding of change management frameworks such as Prosci ADKAR, Kotter, or Lewin.

• Proficiency in Power BI, Tableau, or Excel.

• Experience in project management or agile methodologies.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care coverage.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture along with a comprehensive benefits package that prioritizes mental, physical, and emotional well-being.