AI Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the Superhuman experience across web, voice, and video platforms.

• Define processes for pre-call preparation, in-call support, interactive demonstrations, screen sharing, and follow-up after calls.

• Manage the Superhuman Console builder for various personas, objectives, ideal customer profiles (ICP), knowledge management, guardrails, previews, testing, and publishing.

• Promote self-service activation from the moment of signup to the first live conversation without needing assistance from 1mind.

• Enhance onboarding, first-time user experiences, templates, and default settings.

• Create analytics and value-reporting dashboards that track pipeline influenced, meetings progressed, and deals engaged.

• Oversee personalization at both the workspace level and for individual representatives.

• Present shared customer context at opportune moments throughout the product interfaces.

• Collaborate weekly with design and engineering teams while coordinating enablement and Customer Success efforts.

• Uphold the design quality standards for customer-facing interfaces in partnership with the conversational AI designer.

• Work alongside the Head of Product, the conversational AI design team, and app engineering teams.

• Report directly to the Chief Product Officer.

⛳️ Requirements

• A minimum of 5 years of experience in product management.

• At least 2 years spent on an AI-native product where the user-facing experience was central to the product.

• Proven experience in managing a product surface that is well-loved by users at an AI-native or craft-first product company.

• Ideally, experience as a founder or in an early-stage startup environment.

• Background in building or overseeing a builder, editor, or configuration product.

• Experience in enhancing metrics related to signup, activation, time-to-first-value, and retention.

• Technical knowledge of prompts, context, configuration, model capabilities, and conversation histories.

• Ability to prototype using coding or design tools.

• Proficient in technical and product-related writing.

• Nice to have: experience with voice, video, or real-time conversational products.

• Nice to have: familiarity with product-led growth and self-service funnel strategies.

• Nice to have: experience in go-to-market strategies.

• Nice to have: knowledge in analytics, reporting, or dashboard products.

• Nice to have: experience with enterprise applications involving admin interfaces, roles, permissions, and workspace management.

• Must be available to work full-time in the United States; sponsorship inquiries will be included in the application.

🏝️ Benefits

• Stock options/equity.

• Company-sponsored benefits.

• Comprehensive range of benefits and perks.

• A supportive and inclusive work atmosphere.

• Flexible remote work options from any location within the United States.