AI Operations Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the Gravitee API management platform, including environments, organizations, gateways, management console, developer portal, users, groups, and role-based access.

• Set up and maintain APIs, plans, applications, and subscriptions for AI services, LLM provider endpoints, and AI-related integrations.

• Handle API publishing, versioning, environment promotion, deprecation, change control, and configuration version control.

• Monitor, patch, upgrade, and maintain Gravitee gateways and associated components, including certificates, secrets, capacity, and high availability.

• Onboard sanctioned AI use cases, connectors, MCP servers, and agent endpoints onto Gravitee.

• Analyze analytics, logs, and alerts; resolve API and gateway issues; and generate reports on usage, errors, latency, and costs.

• Integrate Gravitee with enterprise identity providers and secrets management systems.

• Manage ChatGPT, Claude, Cursor, and Microsoft Copilot tenant and workspace settings, roles, permissions, data retention settings, integrations, and usage controls.

• Oversee SSO and SCIM provisioning, license assignment and reclamation, onboarding, and offboarding processes.

• Implement AI GRC configuration baselines, document configuration states, and address configuration drift.

• Assist in Shadow AI discovery and prevention and facilitate user transitions to approved AI tools.

• Provide Tier 2 operational support via the ITSM platform and escalate issues when necessary.

• Monitor vendor releases, feature modifications, model versions, and deprecations; coordinate communication and testing efforts.

• Generate logs, usage data, and configuration records for control monitoring, audits, due diligence, and evidence requests.

• Create runbooks, configuration standards, knowledge articles, and user guidance.

• Track and report on availability, API traffic, error rates, adoption, license utilization, ticket volumes, and costs.

• Automate administrative tasks using Python, PowerShell, and platform APIs.

• Collaborate with AI GRC, Information Security, IAM, Legal, Privacy, and business teams to meet requirements.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field, or equivalent combination of education and experience.

• At least 5 years of industry and/or relevant experience.

• Direct, hands-on experience administering Gravitee, particularly in API management, gateway configuration, policies, plans, subscriptions, applications, and environment management.

• Preferred experience in IT operations, systems administration, platform administration, or API management.

• Practical experience managing enterprise AI tools such as ChatGPT, Claude, Cursor, and Microsoft Copilot, including admin console configuration, SSO/SCIM integration, role-based access, and license management.

• Working knowledge of REST, HTTP troubleshooting, OAuth2/OIDC, JWT, API keys, mTLS, rate limiting, and gateway patterns.

• Experience with SSO, SCIM provisioning, and role-based access through enterprise identity providers like Microsoft Entra ID or Okta.

• Proficient in scripting and automation using Python, PowerShell, or similar tools.

• Familiarity with Git, YAML, and JSON.

• Understanding of containers and Kubernetes as used in Gravitee deployments.

• Foundational knowledge of LLM concepts, including prompts, tokens, model versions, tool and function calling, and MCP.

• Experience with ITSM platforms, preferably ServiceNow, and ITIL-aligned practices for incident, request, and change management.

• Experience supporting audits, due diligence, or compliance evidence requests in regulated environments is a plus.

• Familiarity with NIST AI RMF, ISO/IEC 42001, NIST CSF, and OWASP Top 10 for LLM Applications is advantageous.

• Desired certifications include Gravitee training or certification, Microsoft Azure or AI fundamentals certifications, ITIL 4, ServiceNow Certified System Administrator, Security+, or equivalent.

• Ability to convert governance and control requirements into precise platform configurations.

• Strong written communication skills with the capability to create clear runbooks and change documentation.

• Commitment to maintaining a separation of duties.

• Keen attention to detail and a disciplined approach to change control.

• Ability to collaborate with engineering, security, identity, legal, and business stakeholders while managing competing priorities.

• Willingness to learn quickly and contribute to documentation and process enhancements.

🏝️ Benefits

• Discretionary bonus eligibility for certain positions.

• Paid time off (PTO).

• Paid holidays.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401K plan.

• Opportunities for training and professional development.