AI Operations Administrator

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Oversee and manage the Gravitee API management platform, which includes environments, organizations, gateways, the management console, developer portal, users, groups, and role-based access.

• Set up and sustain APIs, plans, applications, and subscriptions for AI services, LLM provider endpoints, and AI-related integrations.

• Handle API publishing, versioning, promotion across environments, deprecation, change control, and configuration management in version control.

• Maintain and operate Gravitee gateways and associated components, including monitoring, patching, upgrades, certificate and secret rotation, capacity management, and ensuring high availability.

• Facilitate the onboarding of approved AI use cases, connectors, MCP servers, and agent endpoints onto Gravitee.

• Analyze analytics, logs, and alerts; resolve API and gateway issues; and generate reports on usage, errors, latency, and costs.

• Integrate Gravitee with enterprise identity providers and secrets management systems, including SSO, OAuth2, JWT, API keys, and mTLS.

• Manage settings, roles, permissions, data retention, integrations, and usage controls for ChatGPT, Claude, Cursor, and Microsoft Copilot tenants and workspaces.

• Oversee the AI-tool access lifecycle, including SSO, SCIM provisioning, license assignment and reclamation, as well as onboarding and offboarding processes.

• Implement AI GRC configuration baselines, document the configuration state, and address configuration drift.

• Support technical controls for Shadow AI discovery and prevention initiatives.

• Provide Tier 2 operational support via the ITSM platform and escalate issues when necessary.

• Monitor vendor releases, feature modifications, model changes, and deprecations; evaluate their impact and coordinate testing accordingly.

• Generate logs, usage data, and configuration records for control monitoring, audits, due diligence, and evidence requests.

• Create runbooks, configuration standards, knowledge articles, and user guidance materials.

• Monitor and report on platform availability, API traffic, error rates, adoption, license utilization, ticket volumes, and associated costs.

• Automate administrative tasks utilizing Python, PowerShell, and platform APIs.

• Collaborate with AI GRC, Information Security, Identity and Access Management, Legal, Privacy, and business teams.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a comparable combination of education and experience.

• A minimum of 5 years of industry experience or relevant experience.

• Practical, production experience in administering Gravitee, including API management, gateway configuration, policies, plans, subscriptions, applications, and environment management.

• Preferred experience in IT operations, systems administration, platform administration, or API management.

• Direct experience administering enterprise AI tools such as ChatGPT, Claude, Cursor, and Microsoft Copilot, covering admin console configuration, SSO/SCIM integration, role-based access, and license management.

• Knowledge of REST, HTTP troubleshooting, OAuth2/OIDC, JWT, API keys, mTLS, rate limiting, and gateway patterns.

• Experience with SSO, SCIM provisioning, and role-based access using enterprise identity providers like Microsoft Entra ID or Okta.

• Skills in scripting and automation using Python, PowerShell, or equivalent tools.

• Familiarity with Git, YAML, and JSON.

• Basic knowledge of containers and Kubernetes.

• Foundational understanding of LLM concepts, including prompts, tokens, model versions, tool and function calling, and MCP.

• Experience with ITSM platforms, preferably ServiceNow, and familiarity with ITIL-aligned incident, request, and change management practices.

• Experience in supporting audits, due diligence, or compliance evidence requests in a regulated environment is preferred.

• Familiarity with NIST AI RMF, ISO/IEC 42001, NIST CSF, and OWASP Top 10 for LLM Applications is a plus.

• Preferred certifications include Gravitee training or certification, Microsoft Azure or AI fundamentals certifications, ITIL 4, ServiceNow Certified System Administrator, Security+, or equivalent.

• Ability to translate governance and control requirements into precise platform configuration.

• Strong written communication skills and the ability to create clear runbooks and change documentation.

• Commitment to the principle of separation of duties.

• Excellent attention to detail and a disciplined approach to change control.

• Capability to collaborate with engineering, security, identity, legal, and business stakeholders while managing competing priorities.

• Willingness to learn quickly and contribute to documentation and process improvements.

🏝️ Benefits

• Eligibility for discretionary bonuses for certain positions.

• Paid Time Off (PTO).

• Paid holidays.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• Disability insurance coverage.

• Participation in a 401K plan.