Agent Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with agents on a daily basis to support task completion and streamline workflow

• Achieve a minimum 5% increase in agent adoption and engagement of S.MPLE each month

• Accurately manage over 50 incoming agent requests, ensuring high-quality deliverables

• Uphold departmental service-level agreements regarding agent communication and turnaround times

• Execute onboarding processes for new S.MPLE agents

• Utilize both internal and external AI tools and technologies

• Serve as the quality-control checkpoint prior to delivering requested work to agents

• Update and maintain databases, ensuring timely and accurate information entry, and generating reports

• Work closely with the brokerage team on agent onboarding and develop efficient daily practices

• Provide support to VIP agents and teams to foster business growth

• Coordinate with internal departments to enhance operations and address challenges

• Create repeatable and scalable standard operating procedures for the department

• Stay informed on real estate trends and competitive offerings to refine strategies and enhance services

• Ensure adherence to real estate regulations, company policies, industry best practices, data protection, and confidentiality requirements

• Maintain an understanding of SERHANT. ecosystem tools, resources, and technology

• Analyze challenges, propose practical solutions, and offer problem-solving support to agents

• Monitor agent performance and identify opportunities for efficiency in alignment with departmental KPIs

• Collaborate with the S.MPLE department head to establish annual OKRs and KPIs

• Engage in company training regarding internal systems, resources, and technology

⛳️ Requirements

• Minimum of 5 years’ experience, including 2-3 years in a high-level customer service role with direct client interactions

• Demonstrated experience in an office management or similar administrative capacity, preferably in the real estate sector

• Proficient in Microsoft Office Suite, CRM systems, and various software tools

• Exceptional organizational and time management abilities

• Strong attention to detail and precision in data entry and document preparation

• Proven problem-solving skills and the ability to manage multiple tasks effectively

• Familiarity with real estate transactions and contracts is advantageous

• Capacity to handle and maintain confidential information

• Strong copywriting abilities

• Excellent verbal and written communication skills

• Leadership qualities

• Must be authorized to work in the United States without any current or future sponsorship

• Must reside within the United States

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Paid time off

• Paid holidays

• Retirement benefits

• Additional company-sponsored benefits, subject to applicable eligibility criteria and plan terms