Agency Retention Manager

This is a fully remote position, open to applicants in United States, +2 more locations.

📋 Description

• Facilitate education and empowerment of the agency partner network.

• Actively educate and engage partners through Lunch & Learns, sales enablement sessions, educational workshops, and similar initiatives.

• Launch co-marketing initiatives for selected partners, including collaborative case studies, white papers, webinars, blog posts, and social media promotion.

• Keep partners updated on new feature releases and pertinent updates.

• Collaborate cross-functionally with sales, product, and support teams to ensure effective partner support.

• Maintain a revenue-focused perspective on enabling and activating partners.

• Oversee the retention strategy for the agency partner program.

• Manage daily partner relationships and enhance business opportunities with existing agency partners.

⛳️ Requirements

• Demonstrated experience in managing ongoing partner, client, or account relationships after the sale.

• Proven history of increasing revenue or engagement within an existing portfolio of accounts.

• Experience in a partner, channel, or customer success role is preferred.

• Strategic approach to managing a large portfolio of hundreds of agency partners.

• Ability to evaluate engagement, referral activity, and client installations to prioritize resource allocation.

• Comfortable with high-touch engagement for priority partners while also scaling efforts for a broader audience.

• Data-driven approach to segmenting partners based on potential.

• Experience in designing and implementing partner education programs, including webinars, lunch & learns, and enablement materials.

• Proficient at identifying trends and common challenges across multiple partners and transforming them into enhanced resources, content, or programs.

• Capability to develop scalable enablement tools such as playbooks, templates, and FAQs.

• Exceptional written communication skills.

• Strong verbal communication abilities during video calls and live presentations.

• Experience with co-marketing materials such as case studies, blog posts, or collaborative content.

• Highly organized and efficient; adept at multitasking.

• Comfortable working with a CRM or tracking system.

• Self-motivated and proactive.

🏝️ Benefits

• Dental

• Medical

• Vision

• 401K