Aftermarket Account Manager

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Manage all aspects of ZF, previously known as WABCO and TRW, to uphold its status as a trusted and preferred partner in the assigned Aftermarket region/accounts.

• Strive to enhance customer satisfaction and strengthen relationships with customers and suppliers.

• Convert customer feedback into effective customer strategies.

• Act as the primary point of contact for all customer-related initiatives.

• Oversee the request-for-quotation process for customer inquiries.

• Implement sales growth strategies effectively.

• Ensure the organization is attuned to customer needs, expectations, and requests.

• Relay customer requirements throughout the organization.

• Enhance the account team to meet both internal and external expectations.

• Uphold product development strategies within Business Units to meet customer and market demands.

• Initiate and execute campaigns, projects, and customer-focused events.

• Aid in customer negotiations, including contracts and promotional initiatives.

• Provide exceptional service levels across the entire value chain, from product development to manufacturing and delivery.

⛳️ Requirements

• A Bachelor’s degree in Business, Engineering, or a related field; equivalent combinations of education and experience will be taken into account.

• Over 6 years of experience in a technical/sales role, ideally within the heavy truck sector, automotive market, or aftermarket sales.

• Experience with commercial vehicles is highly preferred.

• Proficient in Microsoft Office Suite, including Excel, Outlook, and Teams.

• Strong skills in Excel are essential.

• In-depth commercial knowledge of the assigned region and/or customer base.

• Excellent skills in presentation.

• Strong abilities in negotiation and relationship management.

• Willingness to travel 50%–75% of the time.

🏝️ Benefits

• Annual Incentive Plan

• Paid Vacation

• 401k Plan

• Health Care Benefits

• Paid Holidays

• A robust diversity culture

• Supportive Employee Groups and community outreach initiatives