After-Sales Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Reach out to customers post-sale to verify their purchase.

• Confirm details such as the product/plan, pricing, payment terms, benefits, and other commercial conditions.

• Detect any discrepancies between what was conveyed by the sales representative and the contract/system records.

• Document audit findings and issues identified.

• Escalate inconsistencies for resolution and follow up on necessary corrections.

• Assist in efforts to mitigate complaints, cancellations, and customer dissatisfaction.

• Create tracking documents and reports on completed audits.

• Contribute to enhancing sales processes and the overall customer experience.

⛳️ Requirements

• High school diploma.

• Completion or ongoing pursuit of a Bachelor’s degree in Business Administration, Accounting, Financial Management, or a related field is preferred.

• Experience in customer service, after-sales support, customer service centers, or administrative roles.

• Excellent verbal and written communication skills.

• Proficiency in Excel and familiarity with business systems.

• Strong organizational abilities, attention to detail, and an analytical mindset.

• Effective listening skills and capability to identify discrepancies.

• Unbiased and responsible approach.

🏝️ Benefits

• Health insurance.

• Life insurance.

• Dental insurance.

• Meal allowance.

• TotalPass.

• Discount club.