Advanced Field Service Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Acquaint yourself with specific instrumentation prior to installation using provided documentation and/or factory final testing.

• Collaborate with customers and colleagues during site planning activities before installation.

• Inspect, install, configure, test, and ensure systems and accessories meet specifications at customer locations.

• Conduct basic operator training sessions.

• Execute breakdown and planned maintenance at customer sites, which may include 24/6 on-call support.

• Offer technical support and assistance to customers and colleagues, either directly or through remote diagnostics.

• Carry out procedures to validate systems in accordance with certified standards.

• Provide technical insights to the sales team for non-routine sales scenarios.

• Support Clinical and LifeScience products manufactured or represented by Bruker and its partners.

• Keep accurate records and submit documentation in a timely manner.

• Report directly to the Service Manager in Italy.

⛳️ Requirements

• A degree in scientific engineering, chemistry, physics, or a related discipline, or equivalent practical experience.

• A robust technical or scientific foundation acquired in industry or academia.

• Several years of experience working with Clinical or LifeScience technology.

• Capability to independently install and commission advanced instrumentation.

• Experience in training users on equipment operation and fundamental usage.

• Excellent troubleshooting abilities and the skill to diagnose and resolve technical issues.

• Proficient computer skills, including a familiarity with data system hardware and standard operating systems.

• Fluency in both spoken and written English (minimum C1 level).

• Ability to work autonomously as well as collaboratively within a team.

• Strong interpersonal skills and a professional demeanor.

• Commitment to ongoing professional development.

• A valid driving license in Italy and the EU.

• Willingness and capability to travel internationally within the EU and USA.

• CV must be provided in English.

🏝️ Benefits

• Direct hiring process.

• Ability to work remotely.

• Opportunities for professional development through continuous learning.

• International travel opportunities.