Advanced Brokerage Operations Professional, Licensed

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a key operational resource for managed account programs.

• Address inquiries from advisors and internal teams via phone, chat, and email.

• Handle maintenance requests, account updates, rebalances, and other operational tasks for managed accounts.

• Cultivate and sustain expertise in managed account platforms, products, and operational procedures.

• Collaborate with Envestnet and other external vendors to resolve issues, enhance platforms, and improve the advisor experience.

• Support advisors in executing investment management strategies using third-party money managers and managed account solutions.

• Oversee, analyze, and resolve operational inquiries while adhering to service level expectations and quality standards.

• Record communications with advisors, vendors, and custodians in Salesforce and other designated systems.

• Remain updated on operational policies, procedures, regulatory requirements, and platform enhancements.

• Test and support the implementation of new managed account functionalities and enhancements.

• Maintain a working knowledge of Envestnet, Wealthscape, FBSI, and Thrivent proprietary applications.

• Foster and maintain relationships with advisors, internal business partners, custodians, and external vendors.

• Create and analyze reports that support business operations, service delivery, and platform management.

• Work collaboratively with peers, provide operational coverage, and support departmental initiatives.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• Possession of FINRA Series 7 and 63/65 or 66 licenses is required, or the ability to obtain these licenses within 90 days of hire.

• 1–2 years of experience in financial services, brokerage operations, advisory operations, or a related domain is preferred.

• Strong verbal and written communication skills are essential.

• Proficiency in Microsoft Office applications, especially Excel and Word.

• A keen attention to detail and strong organizational skills are necessary.

• Ability to manage multiple priorities and adapt in a dynamic environment.

• Strong problem-solving and analytical skills with a commitment to delivering exceptional service.

• Flexibility to work varied schedules based on business needs, operational priorities, and service volume projections is required.

• Preferred: Bachelor's degree or an equivalent combination of education and relevant experience.

• Preferred: Over 3 years of customer service experience and more than 2 years of experience in a brokerage, advisory, or wealth management setting.

• Preferred: Experience in supporting managed account programs and platforms.

• Preferred: Familiarity with Envestnet, NFS/Fidelity, Wealthscape, NetX360, or comparable wealth management systems.

• Preferred: Experience in training or educating advisors, financial professionals, or staff members.

• Preferred: Call center or service operations experience.

🏝️ Benefits

• Various bonuses, including annual or long-term incentives.

• Medical, dental, and vision insurance.

• Health savings account.

• Flexible spending account.

• 401(k) plan.

• Pension plan.

• Life and accidental death and dismemberment insurance.

• Disability insurance.

• Supplemental protection insurance.

• 20 days of Paid Time Off annually.

• Sick and Safe Time.

• 10 paid company holidays.

• Volunteer Time Off.

• Paid parental leave.

• Employee Assistance Program (EAP).

• Well-being benefits.