Admissions Support Representative

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Deliver remote assistance for the recruitment and enrollment of qualified students across all campuses.

• Report directly to the Director of Admissions Support while collaborating with campus teams.

• Provide precise information and assess applicant eligibility based on school admissions criteria and catalog specifications.

• Conduct virtual interviews with prospective students following the Admissions Exceptional Trust Manual or as directed by leadership.

• Utilize vendor resources to engage or re-engage prospective students, arrange campus appointments, and offer customer service.

• Oversee student recruitment activities through scheduled appointments, timely updates, and comprehensive CRM notes.

• Execute phone, text, and email outreach to arrange appointments and follow up on no-shows.

• Meet or surpass expectations for admissions support activities, appointments, interviews, and student referrals.

• Comply with Federal financial aid policies pertaining to admissions activities.

• Prepare, finalize, and submit necessary admissions documents and records.

• Collaborate with campus Admissions departments and staff to facilitate recruitment activities.

• Guide students and prospective students to the Concorde school catalog.

• Adhere to established enrollment procedures authorized by the school.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED (mandatory).

• A minimum of five (5) years of experience in admissions, enrollment, consultative sales, relationship management, customer service, or a related field (mandatory).

• Bachelor’s degree in business, finance, marketing, or a related discipline (preferred).

• Direct experience in building relationships, influencing decisions, and guiding individuals through the decision-making or enrollment process (preferred).

• Basic understanding of core job functions and relevant tools.

• Capability to follow instructions and established procedures with supervision.

• Proficiency in standard software tools such as Microsoft Word and Excel at a beginner level.

• Ability to communicate effectively, think critically, learn, and reason.

• Competence in using computers and computer systems to process transactions, store documents, enter data, or carry out assigned tasks.

• Ability to safely navigate and/or maneuver when on-site at company locations.

• Active listening, inductive reasoning, information organization, and adaptability to categories.

• Good judgment along with problem-solving and decision-making capabilities.

• Ability to maintain confidentiality and manage sensitive information with discretion.

• Capacity to thrive in a fast-paced environment where deadlines are critical and multiple projects are handled simultaneously.

• Ability to acquire, comprehend, and apply information and data related to essential job functions.

• Ability to cultivate long-term relationships with stakeholders.

• Must meet minimum technical standards for remote eligibility and participation.

🏝️ Benefits

• Designated for remote work.

• No travel necessary.

• Climate-controlled indoor work environment when present on-site.

• Equal Employment Opportunity protections.