Admissions Specialist

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Promptly respond to incoming referrals through phone, fax, webform, and other channels.

• Evaluate prospective admissions based on established admission criteria, policies, and procedures.

• Initiate communication to collect necessary clinical and demographic information from patients and various sources.

• Handle inquiry calls effectively.

• Schedule assessments for potential patients.

• Assist prospective patients and their significant others in accessing treatment.

• Refer inquiries to alternative agencies and community resources when facility assistance or admission is unsuitable.

• Collaborate with referral sources for effective coordination.

• Arrange transportation for patients as needed.

• Maintain comprehensive documentation related to the admissions process.

• Communicate effectively with patients, families, guests, and healthcare team members.

• Foster and sustain positive working relationships.

• Ensure regular and predictable attendance.

• Undertake additional assigned functions and tasks.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A minimum of two years of experience in healthcare admissions, preferably within the mental health or substance abuse sector.

• Addiction Counselor Trainee (ACT) certification is required.

• CPR and de-escalation/restraint certification is essential; training will be provided upon hire by the facility.

• First aid certification may be necessary based on state or facility regulations.

• Preferred certifications include Certified Addictions Counselor (CAC), Certified Chemical Dependency Counselor (CCDS), or Certified Employee Assistance Program (CEAP).

• A college degree is preferred.

• Capability to respond to inbound referrals via phone, fax, and webform.

• Ability to assess prospective admissions against approved admission criteria, policies, and procedures.

• Skill in gathering clinical and demographic data.

• Proficiency in scheduling assessments and coordinating transportation arrangements.

• Competence in maintaining admissions documentation.

• Adherence to confidentiality policies and organizational procedures is required.

🏝️ Benefits

• 100% remote work opportunity.

• CPR and de-escalation/restraint certification training is available upon hire and provided by the facility.