Admissions Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive enrollment of new students to achieve or surpass set enrollment and conversion KPIs.

• Respond promptly and professionally to incoming inquiries via phone, web, email, marketing campaigns, and events.

• Establish relationships with prospective families and convert qualified leads into scheduled campus tours and visits.

• Conduct thoughtful and consistent follow-ups to encourage applications and reduce prospective-family drop-off.

• Follow up on tour cancellations and no-shows to reengage interested families.

• Maintain up-to-date knowledge of campus offerings, tuition and fees, and the admissions process to provide accurate answers.

• Coordinate scheduling across various campus calendars and locations.

• Collaborate closely with campus teams on initiatives from lead to enrollment.

• Keep accurate and timely records in Salesforce, NetSuite, and other relevant systems.

• Work with Marketing and Communications to support campaigns aimed at top-of-funnel enrollment growth.

• Identify and address challenges throughout the enrollment process, escalating family or enrollment concerns when necessary.

• Manage competing priorities and allocate time efficiently to achieve optimal results.

• Handle confidential and sensitive information with professionalism and discretion.

• Contribute to special projects and continuous improvement initiatives as requested by the Lead Enrollment Director.

⛳️ Requirements

• Three or more years of experience in admissions, enrollment, education sales, lead conversion, or a similar role with KPI accountability.

• Proven track record of meeting performance targets and driving high-value or high-consideration conversions.

• Bachelor’s degree in business, education, or a related field is preferred.

• Experience in the education sector or public relations is advantageous.

• Strong proficiency in Salesforce or a similar CRM platform is highly preferred.

• Exceptional written and verbal communication skills.

• Demonstrated ability to provide responsive, high-touch customer service.

• Excellent organizational and multitasking skills in a dynamic, fast-paced environment.

• A collaborative, solutions-oriented mindset with good judgment and strong attention to detail.

• Ability to work independently while fostering productive relationships with campus and Shared Services stakeholders.

• Strong problem-solving and conflict-resolution abilities, with the flexibility to adapt priorities as needs change.

• Professionalism, integrity, and discretion when managing sensitive information.

• Availability for evening work.

• Ability to work autonomously and manage a variable schedule.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with company match.

• Tuition remission for employees’ children.

• Continued education tuition savings through partnerships with universities.