Admissions Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for potential clients and referring providers via phone and online platforms.

• Engage with clients facing anxiety, ambivalence, emotional dysregulation, or behavioral health emergencies.

• Establish rapport while ensuring structure and control during conversations.

• Assist clients with demographics, insurance, screening, program details, scheduling, and next steps.

• Perform structured initial screenings while maintaining a clear distinction between screening and clinical assessment.

• Identify risks or concerns regarding fit and escalate as necessary.

• Inform clients and referral partners about PHP and IOP programs.

• Tackle barriers such as ambivalence, scheduling issues, technology challenges, and insurance questions.

• Employ active listening, motivational interviewing, and consultative communication techniques to foster treatment engagement.

• Address objections, solicit commitment, and enhance conversion rates.

• Oversee inbound and outbound referrals and manage assigned cases within the admissions pipeline.

• Conduct follow-ups and ensure communication loops are closed with clients, referral partners, clinicians, and internal teams.

• Monitor cases that have stalled, track missing information, and address funnel leakage.

• Facilitate access to care in collaboration with referring providers and community partners.

• Confirm insurance eligibility and benefits, clarifying costs and payment expectations.

• Identify and address or escalate any financial barriers to care.

• Record and document client and referral details in CRM and EMR systems.

• Organize prior medical records and referral documentation.

• Complete clinical and operational handoffs.

• Handle high call volumes, multiple cases, follow-up tasks, documentation, and SLAs.

• Navigate CRM, EMR, scheduling, insurance, and various technology platforms.

• Identify and suggest practical improvements for process gaps.

• Engage in call reviews, quality audits, calibration, coaching, and performance enhancement activities.

• Achieve Central Intake metrics for responsiveness, conversion, throughput, documentation quality, and follow-up completion.

⛳️ Requirements

• A Bachelor’s degree in health, human services, psychology, or a related field (mandatory).

• Must reside in the Mountain Standard Time (MST) zone.

• 2–3+ years of experience in a high-volume, front-line healthcare, behavioral health, substance use, patient access, intake, admissions, triage, or healthcare contact-center environment.

• Proficient understanding of insurance coverage, including verifying eligibility and benefits, explaining coverage and out-of-pocket costs, and recognizing insurance or financial barriers to care.

• Experience in interacting with individuals in emotionally sensitive, complex, urgent, or high-pressure situations.

• Excellent communication and interpersonal abilities.

• Strong judgment and clinical curiosity while maintaining the boundary between screening and clinical assessment.

• Capability to manage multiple active cases, competing priorities, follow-up obligations, and time-sensitive workflows.

• Exceptional organizational skills and meticulous attention to detail.

• Clear and concise written communication and documentation abilities.

• Comfort in being evaluated against responsiveness, conversion rates, throughput, SLAs, and quality metrics.

• Strong technological proficiency and ability to navigate CRM and EMR platforms.

• Ability to accept and implement direct feedback and participate in coaching, call reviews, auditing, and calibration.

• Capacity to work effectively in a dynamic environment.

• Clinical licensure is not required.

🏝️ Benefits

• Medical, dental, and vision coverage.

• HealthJoy unlimited therapy services.

• UHC wellness program.

• Options for HSA/FSA.

• Pet insurance available.

• Responsible PTO for both full-time and part-time employees.

• 401(k) plan with company matching.

• Company-paid licensing fees, including opportunities for cross-licensure when applicable.

• Annual stipend for tuition reimbursement, ongoing education, or CEUs.

• Structured clinical supervision towards licensure for pre-licensed clinicians.

• Top-tier supervision based on Guidelight’s PHP/IOP curriculum for clinicians.