Admission Counselor

This is a fully remote position, open to applicants in Alabama, +31 more locations.

📋 Description

• Enroll students into both Undergraduate and Graduate degree programs at SNHU.

• Address and respond to inquiries via email, live chat, telephone, and various marketing channels.

• Guide students throughout the enrollment process.

• Act as a liaison to other campus departments while advocating for students.

• Conduct phone interviews with prospective students to assess their needs, interests, and qualifications.

• Provide accurate information regarding program offerings, delivery modes, school fit, structure, accreditation, and costs.

• Meet goals related to daily activity, schedule adherence, readiness time, adherence to call outlines, call and email flow, service and support, compliance, and program knowledge.

• Assist prospective students during the admission process while adhering to SNHU policies, procedures, regulations, and accrediting standards.

• Follow schedules, including readiness time, follow-up time, and chat availability.

• Manage relationships, call flow, and pipeline; conduct needs analysis, service and support, planning, and implementation.

• Collaborate with Financial Aid, Enrollment Support Services, Advising, and other departments; escalate any issues as necessary.

• Maintain compliance with SNHU policies, procedures, integrity, and ethics.

• Participate in commencement or related activities as required.

• Carry out additional assigned duties.

⛳️ Requirements

• An associate degree or completion of some college coursework is required; equivalent experience may be accepted in lieu of a degree.

• A minimum of 1 year of relevant experience in sales or customer service, particularly in relationship or consultative sales, is required.

• Flexibility to work either Tuesday through Saturday or Sunday through Thursday.

• Must reside in an approved Synergy state within the Central, Eastern, Mountain, or Pacific time zones.

• Hawaii is not eligible for consideration.

• A reliable internet connection is necessary.

• A dedicated, well-equipped workspace free of distractions is mandatory.

🏝️ Benefits

• High-quality, low-deductible medical insurance.

• Low to no-cost dental and vision plans.

• 5 weeks of paid time off.

• Nearly a dozen paid holidays.

• Employer-funded retirement plan.

• Free tuition program.

• Parental leave.

• Mental health and wellbeing resources.