Administrative Assistant – Customer Relations

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate with the AI customer service system to manage complex inquiries that require human support, ensuring a seamless and personalized experience for both authors and customers.

• Address inquiries from authors and customers via official channels, particularly through WhatsApp and social media, offering insights on products, services, processes, and timelines.

• Work closely with the customer service team and various internal departments to synchronize processes and address unresolved issues.

• Identify, categorize, document, and organize requests, questions, and problems efficiently.

• Maintain up-to-date records and information history in the customer support system.

• Observe recurring issues and suggest enhancements or improvements to customer service workflows.

⛳️ Requirements

• A completed higher education degree is required.

• Demonstrable experience in customer service, customer support, help desk, or administrative roles with a strong emphasis on customer relations.

• Excellent communication skills.

• Ability to provide clear and objective guidance to customers and answer inquiries effectively.

• Strong organizational abilities to monitor requests, unresolved issues, and follow-ups.

• A proactive, solution-oriented mindset with robust problem-solving capabilities.

• Capability to work efficiently as part of a team and collaborate with various departments within the organization.

• Experience or familiarity with AI-integrated customer service tools, chatbots, and escalation processes to human support is advantageous.

🏝️ Benefits

• Meal and food allowance card

• Home office allowance

• Grocery allowance

• TotalPass

• Conexa Saúde

• Birthday day off

• Educational partnerships