Administrative Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide administrative and case management support to the Case Management and operations teams.

• Handle incoming calls from providers, claimants, attorneys, and accounts, collecting information or directing calls as necessary.

• Generate and process TCM and FBCM correspondence in accordance with departmental policies and procedures.

• Prepare case management letters and reports received via email or fax.

• Create letters within 24–48 hours of receiving a request from a case manager.

• Receive medical records and information, input them into CASEANYPLACE, and forward them to the respective case manager.

• Enter and dispatch introduction letters, professional authorization letters, visit confirmation letters, medical record requests, and other essential documents.

• Reach out to adjusters as instructed by the Case Manager.

• Record daily billable time and notes in CASEANYPLACE.

• Perform additional administrative assistant tasks as assigned.

⛳️ Requirements

• High School Diploma or equivalent.

• Up to one (1) year of relevant experience.

• Capacity to demonstrate urgency, responsiveness, credibility, accountability, adaptability, and professionalism.

• Ability to work efficiently in a fast-paced environment while ensuring accuracy and meeting deadlines.

• Strong verbal and written communication skills.

• Customer service and relationship-building abilities.

• Proficient time management, prioritization, and organizational skills.

• Teamwork and feedback capabilities.

• Ability to work in an office or remote office environment.

• Authorization to work in the United States.

🏝️ Benefits

• Competitive base salary.

• Comprehensive benefits package including healthcare, 401k, PTO, and more.