Administration – Virtual Support

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Professionally handle incoming calls and emails

• Address enquiries from tenants and guests

• Oversee maintenance requests and record service tickets

• Appropriately escalate urgent concerns

• Greet and assist visitors as necessary

• Manage shared inboxes and communication platforms

• Keep tenant and property records up to date

• Update property management software systems

• Prepare tenancy documentation and correspondence

• Support lease renewals and administration for move-ins and move-outs

• Monitor rental payments and follow up on overdue accounts

• Maintain filing systems and ensure compliance records are accurate

• Process student applications and organize room allocations

• Oversee student accommodation check-in and check-out processes

• Assist students with questions related to accommodation

• Track occupancy reports and vacancy schedules

• Coordinate guest reservations

• Communicate with cleaners and maintenance contractors

• Monitor online booking platforms

• Facilitate guest communications before, during, and after their stays

• Track occupancy and booking statistics

• Obtain quotes as necessary

• Ensure completion of work orders and follow up on any outstanding repairs

• Assist with rental reconciliations

• Process invoices

• Prepare basic property reports

• Update occupancy and vacancy tracking tools

• Support month-end reporting requirements

⛳️ Requirements

• Minimum of 2 years of administration experience

• At least 1 year of experience in reception or a customer-facing role

• Strong telephone etiquette

• Proven experience managing high volumes of emails

• Familiarity with working in a fast-paced environment

• Fluent in written and spoken English

• Exceptional communication skills

• Strong attention to detail

• Excellent organizational abilities

• Capability to multitask

• Customer-centric mindset

• Ability to work independently in a remote setting

• Reliable fiber internet connection

• Quiet home office space

• Proficient in Microsoft Office

• Experience in property management (preferred)

• Background in real estate administration (preferred)

• Experience in student accommodation (preferred)

• Background in Airbnb or hospitality administration (preferred)

• Familiarity with Australian property management software (preferred)

• Experience with one or more of the following: Microsoft Office 365, Outlook, Excel, Teams, Property Tree, Inspection Express, Console Cloud, PropertyMe, Property IQ, CRM, or booking systems

🏝️ Benefits

• Fully remote work opportunity

• Exposure to international markets