AD, Tech/Ops Data Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary coordination point on a daily basis among business stakeholders, brands, functions, Data Partnerships, technical teams from data partners/vendors, and Novartis data engineering teams, including DEO / IM DnA.

• Assist in the technical onboarding process in partnership with DEO by ensuring alignment on data formats, metadata, delivery requirements, catalog contributions, and readiness milestones.

• Offer continuous technical operations support following the go-live phase.

• Oversee data ingestion, verify that data is flowing correctly, monitor pipeline performance, and facilitate issue resolution.

• Keep and manage a centralized tracker for data issues encompassing both technical and business-related concerns.

• Coordinate the resolution of data quality issues among data partners/vendors and internal teams.

• Identify and prioritize risks, escalate recurring problems, and present actionable insights to the Data Partnerships leadership.

• Assist in managing technical relationships at the working level with data partners/vendors.

• Monitor adherence to SLAs and delivery performance, highlighting risks and opportunities for enhancing reliability.

• Maintain comprehensive documentation related to data, including metadata, data partner/vendor documentation, data asset inventory inputs, catalog updates, onboarding progress, delivery health metrics, and backend process tracking.

⛳️ Requirements

• A Bachelor's degree in a relevant field is mandatory.

• At least 7+ years of experience in the pharmaceutical, healthcare, technology, data, analytics, data partner/vendor operations, data engineering coordination, or consulting sectors.

• Proven experience in coordinating technical onboarding, managing data partners/vendors, overseeing data delivery, ensuring ingestion readiness, aligning metadata, catalog inputs, file formats, delivery requirements, and operational handoffs.

• Strong comprehension of data quality, data pipelines, issue tracking, SLA management, data partner/vendor documentation, metadata, and data asset inventory processes.

• Capability to coordinate across various business stakeholders, brands, functions, data partners/vendors, Data Partnerships, data engineering, and analytics stakeholders within a dynamic, matrixed environment.

• Proficient in managing centralized trackers, operational dashboards, delivery health metrics, recurring issue themes, and performance insights.

• Outstanding communication skills, with the capability to clarify technical issues into understandable operational implications, risks, decisions, and next steps.

• Aptitude for thriving in a fast-paced setting, managing ambiguity, proactively escalating risks, and ensuring follow-through to resolution.

🏝️ Benefits

• Performance-based cash incentive.

• Opportunity to be considered for annual equity awards, based on the role's level.

• Health benefits.

• Life benefits.

• Disability benefits.

• 401(k) plan with company contribution and matching.

• Vacation time.

• Personal days.

• Holidays.

• Additional leave options.