ACEP Support Representative, Customer Service

Posted 1 day ago

This is a fully remote position, open to applicants in Arizona, +5 more states.

πŸ“‹ Description

β€’ Respond to incoming RSVP inquiries from individuals interested in community education events

β€’ Oversee the RSVP process to ensure each event is well-organized and efficiently prepared

β€’ Communicate through phone, email, and chat, tailoring your approach to suit each individual

β€’ Follow guidance from various team members

β€’ Manage competing priorities effectively and proactively raise concerns when issues arise


⛳️ Requirements

β€’ This is a full-time position (40 hours per week, with weekend coverage required)

β€’ Shift begins at 6am PST, with a five-day workweek that must include Saturday and Sunday, consisting of 8-hour shifts

β€’ 1-2 years of experience in administrative or customer service roles, or possession of an undergraduate degree

β€’ Proficiency in Microsoft Office, Google Drive, Zoom, and ADP

β€’ Strong and empathetic communication skills: you articulate clearly, listen attentively, seek clarification, and write with clarity and professionalism

β€’ High level of professionalism and effective task management: you maintain a positive attitude while juggling multiple tasks, organize information efficiently, and promptly identify issues

β€’ Must be available for a full-time schedule (40 hours per week, 8-hour days) with a 6am PST start time, working five days per week including weekends


🏝️ Benefits

β€’ Opportunity to work remotely from home

β€’ Competitive hourly wage based on experience, along with potential company bonuses

β€’ 18 days of paid time off and two weeks of paid parental leave

β€’ Health, dental, and vision insurance coverage

β€’ 401k plan with company matching and a $10,000 life insurance policy

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