Accounts Receivable Specialist

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Generate, distribute, and oversee customer invoices.

• Accurately and promptly apply customer payments.

• Reconcile customer accounts and investigate discrepancies.

• Maintain precise accounts receivable records along with supporting documentation.

• Process credits, deductions, and adjustments in line with company policies.

• Monitor accounts receivable aging reports and follow up on overdue balances.

• Reach out to customers regarding overdue invoices via phone, email, and written communication.

• Suggest payment arrangements to management when suitable.

• Escalate delinquent accounts per established protocols.

• Support cash flow goals through timely collection activities.

• Address customer inquiries related to invoices, statements, payments, and account balances.

• Investigate and resolve payment disputes, pricing issues, and billing concerns.

• Collaborate with Sales, Customer Service, and Operations to address customer issues impacting payment.

• Maintain positive and professional relationships with customers while enforcing payment terms.

• Prepare accounts receivable aging reports and updates on collection status.

• Identify trends related to delinquent accounts and customer payment behaviors.

• Assist with month-end closing procedures and account reconciliations.

• Support both internal and external audit requests.

• Provide management with insights and recommendations regarding past-due receivables and collections.

• Enhance accounts receivable processes, controls, procedures, billing accuracy, collection efficiency, and cash application.

• Support enhancements to ERP systems and continuous improvement initiatives.

⛳️ Requirements

• Previous experience in a manufacturing setting is preferred.

• Strong grasp of accounts receivable principles and collection practices.

• Proficiency in Microsoft Excel and other Microsoft Office applications.

• Ability to analyze account activities and detect discrepancies.

• Excellent organizational and time management capabilities.

• Strong verbal and written communication skills.

• Ability to handle sensitive customer interactions professionally.

• Keen attention to detail and accuracy.

• Capability to prioritize multiple tasks and meet deadlines.

• Familiarity with customer purchase orders, sales orders, shipping documents, and invoicing processes is preferred.

• Understanding of OEM, industrial, distribution, or contract manufacturing customers is preferred.

• Experience dealing with deductions related to freight claims, pricing disputes, returned goods, and quality issues is preferred.

• Knowledge of ERP systems such as Epicor, SAP, Oracle, Microsoft Dynamics, IQMS, Plex, or Infor.

• An associate degree in Accounting, Finance, Business Administration, or a related field is preferred.

• Equivalent combinations of education and experience may be considered.

• 2-5 years of experience in accounts receivable, collections, or accounting.

• Preferred experience in the manufacturing industry.

• Familiarity with ERP systems and accounting software.

• Experience managing a high-volume customer portfolio is preferred.

• Ability to sit for extended periods at a desk and work on a computer.

• Occasional lifting of office materials weighing up to 20 pounds.

• Effective communication skills via phone, video conferencing, and email.

🏝️ Benefits

• Equal employment opportunities along with protection against discrimination and harassment.

• Flexible remote work arrangement.

• Opportunity to collaborate with a leading provider of complex sheet metal and machined production parts, assemblies, and weldments.

• Work in conjunction with Sales, Customer Service, Operations, and Accounting teams.

• Utilization of video conferencing and email for effective communication.