Accounts Receivable Representative II

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee accounts receivable for designated payers under the direct guidance of the Collections Supervisor or Manager.

• Reach out to payers via telephone concerning outstanding accounts.

• Manage collection reports and correspondence.

• Conduct audits on accounts and appeal denied claims as needed.

• Update accounts and identify trends related to carrier denials.

• Facilitate the transfer of patient responsibility and address accounts requiring further insurance collection follow-up.

• Review, assess, and submit manual paper claims to payers that do not accept electronic submissions or need special processing.

• Record billing activities on patient accounts and report any suspected compliance issues.

• Examine claims for accuracy and collaborate with ancillary departments for audits and record reviews.

• Rectify electronic payer errors to enhance claims submission efficiency.

• Ensure timely follow-up on aged accounts, including assisting in the creation of written appeals.

• Document all follow-up activities precisely.

• Track claim rejections for trends and issues, reporting findings to departmental leaders.

• Address patient and third-party inquiries and resolve billing concerns.

• Assist in reviewing and settling credit balances.

• Engage in general or special assignments and participate in mandatory training.

⛳️ Requirements

• High school diploma or equivalent certification is mandatory.

• An associate degree is preferred.

• 2 to 4 years of customer service and/or business office experience in a medical environment is preferred.

• A strong understanding of basic patient accounting processes and healthcare terminology is highly preferred.

• Proficient computer skills, particularly in MS Word and Excel.

• Ability to maintain accuracy while managing multiple tasks in a fast-paced environment with low to moderate supervision.

• Excellent verbal and written communication skills, including professional telephone etiquette.

• Capability to ensure the confidentiality of sensitive information and uphold HIPAA compliance.

• Reliable in both productivity and attendance.

• Outstanding organizational and time management skills.

🏝️ Benefits

• Paid Time Off

• Health insurance

• Life insurance

• Vision insurance

• Dental insurance

• Disability insurance

• AD&D insurance

• Flexible Spending Accounts/Health Savings Accounts

• 401(k)

• Opportunities for leadership and professional development.