Accounts Receivable Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee customer accounts, manage payment collections, and ensure precise account reconciliation.

• Manage a high volume of incoming and outgoing calls, emails, and messages regarding billing and account questions.

• Collect payments for services and apply them accurately to customer accounts.

• Follow up on overdue accounts via phone, text, and email.

• Investigate and resolve any discrepancies in billing and payment issues.

• Identify concerns related to accounts, offer solutions, or escalate issues as necessary.

• Collaborate with managers, sales, and operations teams to address account and billing matters.

• Keep precise records of customer accounts in the CRM system.

• Assist in account reconciliation and ensure billing/payment records are accurate.

• Address inquiries regarding invoices, account balances, and payment statuses.

• Provide support to internal teams with updates and requests related to accounts.

⛳️ Requirements

• Customer service experience is mandatory.

• Reliable high-speed Wi-Fi connection.

• Quality microphone or headset is required.

• Experience in accounts receivable, collections, billing, or finance-related positions is highly desirable.

• Call center experience is beneficial.

• Skills in preparing reports and conducting data analysis.

• Familiarity with CRM or accounting software is strongly preferred.

• Entry-level proficiency in Google Suite, including Gmail, Google Sheets, and Google Docs.

• Must be available to work full-time from Monday to Friday, with occasional Saturdays.

• Must exhibit a professional, tactful, and confident communication style when following up on payments and collections.

• A minimum typing speed of 50 WPM with 90% accuracy is required; typing test will be conducted.

• Excellent written, verbal, and interpersonal communication skills are essential.

• Bilingual candidates in English and Spanish are preferred.

• Exceptional proficiency in English, including clear pronunciation and effective conversational abilities, is required.

• Successful completion of a background check is necessary.

• Submission of a 2–3 minute video recording or link showcasing English speaking skills is required.

• Participation in interviews is mandatory.

🏝️ Benefits

• 10 days of paid time off (PTO) during the first year.

• 6 recognized US Holidays.

• Paid training opportunities.

• Employee referral bonus program.

• Aguinaldo bonus provided.

• Clearly defined paths for growth and advancement.

• Comprehensive and affordable benefits programs available.