Accounts Receivable Manager – 13-month Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate the existing end-to-end Accounts Receivable (AR) process, including invoicing, collections, billing systems, and month-end closing, to identify structural gaps, inefficiencies, and risk areas.

• Develop and execute a redesigned AR process featuring updated workflows, controls, and documentation.

• Enhance AR operations by adopting best practices while balancing immediate improvements with sustainable, scalable process design.

• Build a compelling case for process modifications with Finance leadership and promote acceptance across impacted teams.

• Manage the entire invoicing cycle, which includes creating and distributing monthly and ad hoc B2B invoices, ensuring accuracy, and processing adjustments and credits.

• Keep precise customer billing records in accordance with contract terms and services rendered.

• Oversee billing operations across Stripe and NetSuite, which includes managing customer accounts, payment methods, ACH/direct debit authorizations, payment links, refunds, credits, and account consolidations.

• Act as the primary escalation point for issues related to billing, payments, invoicing, and synchronization across Stripe, NetSuite, and Salesforce.

• Lead the Finance aspect of the Stripe–NetSuite connector project in collaboration with Engineering.

• Manage the aging receivables portfolio and proactively follow up on late accounts.

• Address customer payment inquiries and resolve billing disputes.

• Negotiate payment plans and escalate higher-risk accounts as necessary.

• Supervise Egencia access and permissions in a Single Sign-On (SSO) environment, assist travelers, troubleshoot booking issues, and coordinate with the vendor.

• Reconcile AR balances, generate supporting reports, and contribute accounting entries and audit documentation during month-end closure with minimal supervision.

• Collaborate closely with Finance, Sales, Development, Legal, and Engineering leadership.

⛳️ Requirements

• 4-5 years of experience leading a transformation in AR or credit control processes, preferably in a multi-entity or multi-currency context.

• Significant, proven experience in AR, collections, or B2B invoicing, including time spent in a managerial or leadership role.

• Essential deep, hands-on fluency in NetSuite; strong familiarity with Stripe is also expected.

• A confident, senior collaborator capable of representing Finance credibly with Sales, Development, and Legal leadership, and who can navigate through an ambiguous transition with minimal preparation time.

• Comfortable diagnosing ineffective or outdated processes and making the case for change instead of merely managing existing processes.

• Experience in healthcare, imaging, or another regulated industry is a bonus, though not mandatory.

• Demonstrated ability to assist with external audit requests and prepare accounting entries and reconciliations during the closing process with a considerable level of independence.

• Applicants must have legal authorization to work in Canada at the time of hiring and must not require employer sponsorship for a work visa (current or future).

• Successful candidates will be subject to a background check in accordance with applicable federal, provincial, and state regulations.

🏝️ Benefits

• An opportunity to make a positive impact on individuals' lives and their health.