Accounts Receivable, Credit Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of customer accounts with a focus on timely collections and minimizing delinquency (DSO).

• Execute collection calls and written communication in a results-driven, high-volume setting.

• Deliver responsive customer service regarding billing questions, short payments, disputes, and discrepancies in accounts.

• Monitor and manage assigned accounts, including adjustments, reconciliations, and writing off small balances.

• Collaborate with Sales and, when necessary, senior leadership to expedite the resolution of overdue accounts.

• Keep precise and current account postings for checks, ACH, wire transfers, and credit card payments.

• Investigate and resolve unapplied cash and payment discrepancies.

• Process debit and credit memos as necessary to maintain accurate account balances.

• Collect and process mail from the company PO Box and perform manual bank deposits as needed.

• Manually handle credit card payments through third-party systems when required.

• Manage customer billing and payment activities within customer portals.

• Accurately document account activities to support internal reporting and collaboration.

⛳️ Requirements

• At least 2 years of experience in accounts receivable and collections.

• An associate degree in Accounting or a related field is preferred.

• Strong attention to detail with the capability to juggle multiple priorities.

• Excellent customer service and communication skills, including the ability to engage in professional collections discussions.

• Ability to work collaboratively with sales and internal teams.

• Familiarity with accounting and ERP/manufacturing systems.

• Proficient in basic financial calculations, such as percentages, ratios, and reconciliations.

• Comfortable working independently while positively contributing to a team environment.

• Ability to align work hours with Eastern Time Zone business operations.

🏝️ Benefits

• Comprehensive health insurance with various plan choices (CDHP and PPO).

• Company-funded life and disability insurance.

• 401(k) plan with company matching contributions.

• Options for supplemental insurance.

• Generous time off policy, including PTO, paid holidays, parental leave, and compassionate care leave.

• Wellness and support programs, including EAP resources, wellness incentives, and telehealth services.

• Dental and vision insurance.

• Flexible spending accounts (FSAs) and health savings accounts (HSAs) with company contributions.

• Pet insurance.

• Legal services.

• Identity theft protection.

• A people-first culture that emphasizes collaboration, accountability, and long-term growth.