Accounts Receivable and Deductions Analyst

This is a fully remote position, open to applicants in Florida, +6 more states.

📋 Description

• Process daily cash receipts while maintaining accounts receivable schedules and reconciliations for the month-end close.

• Oversee customer accounts, follow up on overdue invoices, and address payment issues directly with retail partners.

• Handle invoice corrections, retailer portal submissions, and inquiries related to accounts receivable.

• Generate accounts receivable aging reports and assist with month-end closing journal entries.

• Develop and sustain a centralized deduction tracking log across various retail partners.

• Create workflows and standardized documentation for logging, categorizing, and escalating deductions.

• Enhance the deduction management system and evaluate or recommend third-party deduction management tools.

• Investigate and validate or dispute customer deductions and short payments.

• Collaborate with Sales, Operations/Supply Chain, and 3PLs to substantiate claims and collect necessary documentation.

• Follow up on unresolved deductions and ensure prompt closure of outstanding items.

• Manage relationships with external dispute resolution and collections partners, including assigning invalid deductions, monitoring recovery progress, and handling updates and escalations.

• Aid in the creation and processing of credit memos and rebills while maintaining proper audit trails.

• Identify trends in deductions and suggest improvements to processes.

• Maintain reports on deduction activities, aging, resolution metrics, and recovery rates.

• Prepare weekly updates on deduction status for Finance leadership.

• Support audit requests by ensuring that documentation and controls are properly organized.

⛳️ Requirements

• 1-3 years of experience in accounts receivable and/or deductions, preferably in CPG and retail/wholesale settings.

• Strong customer service orientation; proficient in communicating via email, phone, chat, and video conferencing.

• Capable of developing and enhancing processes rather than merely adhering to them.

• Experience in cash application and account reconciliation; adept at investigating discrepancies and ensuring issues are resolved.

• Familiarity with trade or non-trade deductions, chargebacks, or short payments.

• Excellent attention to detail, organizational skills, and follow-through in a fast-paced, deadline-oriented environment.

• Strong written and verbal communication skills; adept at managing relationships with external vendors and partners.

• Intermediate to advanced proficiency in Excel (including pivot tables, VLOOKUP/INDEX-MATCH, sorting, and filtering).

• Knowledge of ERP/accounting systems (NetSuite preferred but not required).

• Familiarity with major retailer customer portals (e.g., Ulta, Nordstrom, Walmart Supplier Portal).

• Experience in evaluating or working with third-party deduction management software.

• Background in managing external collections or dispute resolution partners.

• Associate's or Bachelor's degree in Accounting, Finance, or a related field (or equivalent experience).

• Candidates must reside in one of the following states: Massachusetts, Rhode Island, New Jersey, North Carolina, South Carolina, Georgia, Florida, Pennsylvania.

🏝️ Benefits

• 401(k) with employer matching.

• Medical, dental, and vision insurance.

• Paid Time Off, including company-wide self-care days.

• Opportunity to take ownership of a growing function within a dynamic, founder-led beauty brand incubator.