Account Solution Architect

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead Red Hat’s comprehensive technical strategy for and with customers throughout the customer lifecycle.

• Serve as the technical authority and trusted advisor for designated customer accounts.

• Provide guidance to the Sales team on technical elements of the sales process.

• Assess customer needs and technical requirements, addressing and overcoming technical sales obstacles.

• Craft proposals and respond to RFPs with technical knowledge and solution suggestions.

• Design solutions that align with the business objectives of the customer.

• Facilitate technical sales discussions and illustrate how Red Hat’s offerings meet customer needs.

• Develop, manage, and implement Customer Success Plans in collaboration with Sales, Customer Success, Adoption, and Consulting teams.

• Impact Account Plans to enhance the pipeline and secure opportunities.

• Collaborate with Account Executives to carry out account strategies and coordinate the broader sales team.

• Take ownership of the technical success for each sales opportunity.

• Work closely with Sales, Engineering, Product Management, and Support during customer interactions.

• Offer continuous technical support and guidance to clients.

• Conduct regular check-ins with customers to evaluate satisfaction and pinpoint expansion or upselling chances.

• Act as a liaison between customers and Red Hat's internal teams, sharing feedback, requirements, and technical needs.

• Suggest product improvements based on customer insights.

⛳️ Requirements

• Strong technical expertise with a background in solution architecture, consultative selling, and comprehensive sales process management (both pre and post-sales).

• Foundational knowledge of Red Hat’s product suite.

• Advanced understanding of Red Hat Enterprise Linux, Ansible, OpenShift, Cloud, and DevOps.

• Exceptional communication and executive presentation abilities.

• Capability to articulate and demonstrate intricate technical concepts to both technical and non-technical audiences.

• Proven track record in customer success and technical account planning, account management, or similar roles.

• Strong skills in cross-functional collaboration and relationship building.

• Excellent discovery, problem-solving, and analytical abilities.

• Flexibility to adapt and thrive in a fast-paced, dynamic environment.

• Strong project management capabilities.

• Insight into the business impacts of sales engagements and ability to acquire expert knowledge of the customer’s operations.

• Willingness to travel as necessary to fulfill business and customer requirements.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible Spending Account for healthcare and dependent care.

• Health Savings Account for high-deductible medical plans.

• 401(k) retirement plan with employer matching.

• Paid time off and holidays.

• Paid parental leave plans available for all new parents.

• Leave benefits including disability, paid family medical leave, and paid military leave.

• Employee stock purchase plan.

• Family planning reimbursement.

• Tuition reimbursement.

• Transportation expense account.

• Employee assistance program.

• Eligibility for bonus, commission, and/or equity may apply.