Account Security Validation Specialist – Temporary

atAlight SolutionsRemote

Illinois Freelance Cybersecurity / Security EngineerMid-levelSenior$20 – $25/hour

Posted Oct 30

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assess additions or modifications to bank accounts that necessitate further verification.

• Analyze verification outcomes and adhere to established protocols to decide the suitable next steps.

• Assist customers in navigating enhanced identity-verification protocols.

• Pose open-ended and clarifying questions without guiding customers towards specific responses.

• Detect objective discrepancies between the information provided by customers, account details, verification outcomes, and authorized security indicators.

• Identify unusual, incomplete, contradictory, or inconsistent data and escalate concerns as needed.

• Clearly communicate security and verification requirements while ensuring a positive customer experience.

• Mitigate customer frustration when additional authentication or documentation is necessary.

• Adhere to approved alternative verification methods when standard identity verification cannot be executed.

• Record verification outcomes, customer-provided information, exceptions, decisions made, and actions taken.

• Navigate various systems while engaging in active conversations with customers.

• Safeguard confidential customer, financial, authentication, and identity information.

• Comply with fraud-prevention, security, privacy, and documentation protocols.

⛳️ Requirements

• US Citizenship is mandatory; proof of citizenship status must be provided at the time of hiring.

• Must have work authorization in the Employing Country without current or future visa sponsorship.

• A minimum of 3 years of experience in telephone-based customer service is required.

• Experience in a high-volume, complex, or regulated customer environment is preferred.

• Strong listening and questioning skills are essential to identify discrepancies or information needing clarification.

• Capability to manage sensitive or challenging customer interactions with professionalism.

• Attention to detail and the ability to consistently follow established procedures are critical.

• Ability to apply sound judgment and escalate concerns as necessary.

• Competence in accurately documenting customer interactions and decisions is required.

• Comfortable with navigating multiple systems while engaging with customers.

• Background in fraud prevention, financial services, banking, identity verification, investigations, benefits administration, or account security is beneficial.

• Familiarity with identity or account-verification processes is advantageous.

• Awareness of fraud-prevention concepts, social-engineering risks, or account security measures is preferred.

• Experience in assisting customers through additional authentication or security procedures is a plus.

• Strong critical listening skills and attention to detail are essential.

• Investigative and analytical thinking abilities are required.

• Customer-focused communication skills are necessary.

• Sound judgment and decision-making skills are important.

• Awareness of fraud and security issues is crucial.

• Ability to adhere to detailed procedures is required.

• Skills in de-escalation and problem-solving are necessary.

• Accurate documentation and case management abilities are needed.

• Ability to maintain neutrality and professionalism during sensitive interactions is essential.