Account Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee account transitions and decommissions from start to finish, managing the process from intake to resolution.

• Facilitate contracting, implementation, customer success, and financial procedures.

• Act as the operational lead in conjunction with the account manager.

• Collect structured data related to account transition and decommission events.

• Manage data entry for contracts to billing, reconciliation, go-live tracking, billing synchronization, and identifying discrepancies.

• Participate in weekly revenue meetings and address operational challenges as they arise.

• Handle the intake and monitoring of contract amendments and expansions.

• Oversee pilot operations, track milestones, highlight delays, and promote timely decision-making.

• Manage post-close transitions from signed contracts to implementation and customer success.

• Monitor and ensure the completion of post-close tasks.

• Recognize and eliminate repetitive manual coordination tasks.

• Design and implement automated monitoring systems for milestones, billing dates, and discrepancies.

• Develop workflows and AI-driven tools to operate effectively at scale.

• Identify process inefficiencies and create dependable systems across Revenue Operations.

⛳️ Requirements

• Applicants must reside in the United States.

• 3–6 years of experience in an operations role with substantial ownership — focusing on Revenue Operations, Customer Success Operations, Implementation, or Commercial Operations within B2B SaaS or healthcare technology.

• Proven capability to manage complex, cross-functional processes from beginning to end, taking responsibility for outcomes rather than just inputs.

• Proficiency in Salesforce; adept at maintaining data integrity and diagnosing the downstream effects of inaccurate records.

• Familiarity with project or workflow management tools (such as Monday.com, Asana, or similar) for overseeing multi-party, multi-step projects.

• Comfortable working across Sales, Finance, Customer Success, and Implementation simultaneously.

• Experience in senior living, multi-site healthcare, or a similarly complex B2B setting is a significant advantage.

• A genuine interest in AI and automation, with experience leveraging these tools to enhance work processes.

• Strong ability to communicate proactively and clearly across various functions.

• Capable of navigating ambiguity and prioritizing competing demands effectively.

🏝️ Benefits

• A mission-driven corporate culture.

• Fully remote work environment.

• Comprehensive coverage of employee premiums for Medical, Dental, and Vision plans.

• 401k Program.

• Monthly stipends for Education, Well-being, and Work From Home expenses.

• Non-accrual Paid Time Off (PTO).

• Opportunities for professional growth.

• Company retreats.

• Medical and Family/Parental Leave.