Account Manager – Project Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist Service Managers with the daily management of client accounts.

• Prepare for client meetings by providing project updates, tracking outstanding items, and maintaining the status of projects.

• Organize both client and internal meetings, which includes scheduling, coordinating calendars, sending confirmations and reminders, taking meeting notes, and following up on communications.

• Oversee and monitor tasks across various client projects.

• Generate, assign, update, and maintain task instructions, deadlines, and relevant project details.

• Follow up with clients and internal team members regarding outstanding requests, approvals, information, access, content, tasks, and deliverables.

• Keep track of project deadlines and deliverables.

• Identify overdue or at-risk tasks, potential bottlenecks, and other issues, and relay this information to the Service Manager.

• Facilitate collaboration across SEO, web development, content, paid advertising, design, and other internal teams.

• Ensure accurate project documentation is maintained, including task updates, client requests, meeting notes, revisions, approvals, and action items.

• Prepare project updates, reports, and materials for meetings.

• Take responsibility for ensuring commitments, action items, and deliverables are completed.

• Keep client accounts well-organized and progressing.

• Ensure that meetings, follow-ups, client requests, task ownership, deadlines, status updates, and potential delays are effectively managed.

⛳️ Requirements

• A minimum of 4 years of experience in account management, project coordination, project management, customer success, or a similar capacity.

• Excellent written and verbal communication skills.

• Strong organizational and time-management abilities.

• Capacity to manage multiple clients and projects concurrently.

• Keen attention to detail.

• Comfortable reaching out to both clients and internal team members for follow-ups.

• Ability to prioritize competing deadlines effectively.

• Strong sense of follow-through and accountability.

• Proficient in utilizing project management and communication tools.

• Capable of identifying potential problems before they escalate into larger issues.

• Ability to work independently without the need for constant supervision.

• Professional and confident communication style.

• Experience in a digital marketing agency is highly preferred.

• Knowledge of SEO practices.

• Familiarity with Local SEO and Google Business Profile.

• Understanding of website development principles.

• Familiarity with content marketing strategies.

• Knowledge of Google Ads and PPC campaigns.

• Understanding of social media marketing tactics.

• Familiarity with email marketing strategies.

• Understanding of analytics and reporting metrics.

• Knowledge of conversion rate optimization techniques.

• Comfortable collaborating with marketing specialists and understanding the general workflow of a digital marketing agency.

🏝️ Benefits

• Competitive salary.

• Remote work opportunities.

• Flexible working hours.

• Chance to collaborate with a diverse range of industries and businesses.

• A team that prioritizes performance, scalability, and quality engineering.

• Incentives based on performance.

• Two weeks of Paid Time Off.

• Paid Sick Leave.

• Eight Paid Holidays.

• Health Insurance coverage.

• Opportunities for skill development and career growth within the company.

• Professional development with exposure to various facets of digital marketing.

• Potential to take on increased responsibilities as you progress.