Account Manager – Mid Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Increase Monthly Recurring Revenue within a designated portfolio of existing Mid-Market or SMB clients.

• Develop account strategies for key accounts utilizing account scores and whitespace analysis based on revenue lines.

• Execute specified expansion initiatives, which include facility additions, Easy-to-Edge upgrades, and Marketplace opt-ins.

• Recognize and convert expansion prospects alongside insights provided by the Customer Success Manager.

• Manage pricing, proposals, and contract processes related to expansions.

• Ensure an accurate expansion pipeline and forecast are maintained in Salesforce.

• Offer insights into segment performance.

• Spot and finalize expansion opportunities.

• Work collaboratively with cross-functional teams to expedite sales cycles through teamwork and collaborative selling.

• Collaborate closely with the Customer Success Manager, leading commercial negotiations when renewals necessitate restructuring.

⛳️ Requirements

• Over 5 years of experience in Account Management, Customer Success, or closing Sales within B2B SaaS, with a primary focus on upselling and cross-selling to existing clients.

• Proven track record in navigating account whitespace and executing data-driven expansion strategies.

• Excellent commercial negotiation skills concerning add-ons, co-terms, and contract restructuring.

• A collaborative mindset and a successful partnership with Customer Success teams to foster account growth.

• Strong skills in pipeline management and forecasting using Salesforce.

• All candidates must be currently authorized to work in the United States on a full-time basis.

• Bonus: Experience in self-storage, property management, or the broader real estate technology sectors.

• Bonus: Knowledge of integrated payments, marketplace solutions, or embedded insurance portfolios.

• Bonus: Training in formal sales methodologies such as Challenger, Command of the Message, or Sandler.

🏝️ Benefits

• Comprehensive health coverage for you and your family, including fully paid short- and long-term disability coverage and life insurance at twice the base salary.

• 401(k) matching after 60 days, fully vested after one year.

• Employer contributions to your HSA, along with an HRA to assist with your deductible.

• Immediate access to flexible vacation through a ‘take what you need’ vacation policy.

• Be More – company rewards and recognition that can be redeemed for personalized gifts and experiences.

• 8 hours of Volunteer Time Off each year, along with opportunities for offsite volunteer and community service events.

• 8 hours of Rest, Relax, Recharge time dedicated to mental health.

• Resources for mental well-being available for employees and their dependents, including counseling services, stress management programs, and mindfulness workshops.

• Fully paid parental leave: 12 weeks for primary caregivers and 6 weeks for secondary caregivers.

• 'Paw'ternity Leave and Pet Bereavement time-off policies.

• Four weeks of fully paid Caregiver Leave.

• $50 monthly stipend for home data expenses.

• $250 bonus for home office setup.

• Support options for fertility care.

• Access to financial experts.

• Direct Student Loan Payment Program, subject to qualifications and eligibility criteria.