Account Manager, Life Sciences

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the commercial performance, customer retention, and growth of a targeted portfolio of strategic enterprise clients.

• Create multi-year account strategies that align with customer priorities, adoption initiatives, renewal plans, and avenues for growth.

• Cultivate relationships across technical, business, and executive leadership to establish multiple advocates and sponsors.

• Collaborate with data scientists, AI/ML engineers, and technical professionals to comprehend workflows, challenges, and opportunities for enhanced value.

• Analyze customer usage, perceived value, and prerequisites for enterprise-wide adoption.

• Recognize and develop expansion prospects across various business units, use cases, and stakeholders.

• Manage renewal strategies and lead commercial negotiations.

• Oversee intricate expansion initiatives from initial discovery and qualification through to negotiation and closure.

• Collaborate with Customer Success, Solutions Consulting, Professional Services, Product, Partnerships, Legal, and Deal Desk teams.

• Keep account plans, qualified pipelines, accurate forecasts, and maintain visibility into portfolio risks and opportunities.

• Act as the commercial point of accountability for clients, ensuring a cohesive strategic partnership.

⛳️ Requirements

• Over 5 years of experience in selling complex enterprise technology solutions, with a focus on managing and growing existing customer relationships.

• Proven track record in retaining and expanding large enterprise clients, including closing seven-figure software deals.

• History of formulating multi-year account strategies and creating opportunities for expansion.

• Experience in navigating complex organizations, fostering executive relationships, and expanding across various business units.

• Technical fluency and curiosity, with the ability to engage credibly with data scientists, engineers, and technical stakeholders.

• Strong commercial acumen and experience in leading enterprise renewals, negotiations, and expansion opportunities.

• Ability to grasp customer adoption, business priorities, and outcomes, translating them into growth opportunities.

• Familiarity with account planning, opportunity qualification, pipeline management, and forecasting.

• Experience in coordinating cross-functional teams to achieve customer outcomes and execute account strategies.

• Excellent communication skills, intellectual curiosity, and comfort in operating with autonomy and accountability.

• Experience with data, analytics, AI, infrastructure, cloud, or other technically complex enterprise platforms is advantageous.

• Experience in selling to highly regulated industries, such as Life Sciences and Financial Services, is a plus.

🏝️ Benefits

• Visa sponsorship (including H-1B and other employment-based visa categories) may be available based on business considerations and role requirements; eligibility will be assessed individually and is not guaranteed.

• A diverse and inclusive workplace.

• An environment that promotes teaching and learning.

• Access to tools and support necessary for success in both the function and the company.