Account Manager – IT Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a portfolio of clients through operational, administrative, and call-based support, as well as relationship management.

• Renew client memberships and expand accounts through effective cross-selling strategies.

• Develop and implement sales and service activity plans.

• Handle member lifecycle tasks, including scheduling and ultimately leading calls.

• Lead account management discussions with secondary account stakeholders.

• Provide exceptional service to ensure membership renewals and drive future sales.

• Manage and address incoming member inquiries.

• Prepare for member interactions by gathering and consolidating relevant background information on individuals, organizations, and their relationship with Info-Tech.

• Execute scheduled and on-demand data queries within the CRM.

• Ensure accurate account details and contact information are maintained in the CRM.

• Continuously enhance product knowledge.

⛳️ Requirements

• Bachelor's degree required.

• Minimum of 3 years in Account Management, demonstrating a proven history of success.

• Experience in the IT Research and Advisory industry is preferred.

• Teamwork experience is a valuable asset.

• Capacity to comprehend complex information and articulate it in a straightforward manner.

• Strong internal and external communication abilities.

• Proficiency in clearly and concisely conveying the value proposition.

• Ability to discern client needs and requests, identifying appropriate analyst support.

• Strong planning and organizational skills.

• Effective time management abilities.

• Skills in goal-setting and performance monitoring.

• Excellent active listening skills.

🏝️ Benefits

• Competitive compensation packages.

• Comprehensive benefits coverage including Health, Dental, Vision, etc.

• President Club awards and trips.

• RRSP matching program.

• Generous time-off policies, including summer hours and soft close days.

• Employee recognition and development initiatives.

• “Buy a book” program.

• Pet-friendly office environment.

• Onsite gym facilities.

• Virtual yoga sessions available.

• Rooftop patio for relaxation.

• Company fun days to promote team spirit.