Account Manager – IT Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a portfolio of clients through operational, administrative, and call-based support while managing relationships.

• Renew client memberships and expand accounts through strategic cross-selling initiatives.

• Develop and implement sales and service activity strategies.

• Handle member lifecycle duties, which include scheduling and eventually conducting calls.

• Lead account-management discussions with secondary stakeholders.

• Provide exceptional service to assist members in maximizing their membership benefits and boosting renewals and future sales.

• Manage and address incoming member inquiries.

• Prepare for member interactions by gathering and consolidating background information regarding individuals, organizations, and their connection with Info-Tech.

• Execute both scheduled and ad hoc data queries in the CRM system.

• Ensure precise account details and contact information are maintained in the CRM.

• Proactively enhance product knowledge.

⛳️ Requirements

• Bachelor’s degree.

• A minimum of 3 years of Account Management experience, demonstrating a successful track record.

• Familiarity with the IT Research and Advisory sector.

• Teamwork experience is advantageous.

• Ability to interpret complex information and convey it in a straightforward manner.

• Strong internal and external communication abilities.

• Skill in understanding and clearly articulating the value proposition to members.

• Capability to comprehend client needs and requests, identifying when analyst support is necessary.

• Planning and organizational skills, including daily scheduling, territory planning, and account-growth strategy development.

• Time management skills, encompassing member lifecycle management, call scheduling, and task prioritization.

• Proficiency in goal-setting and performance management.

• Active listening skills.

• Ability to work remotely within Canada.

🏝️ Benefits

• Competitive compensation with significant earning potential.

• Comprehensive health, dental, and vision coverage.

• President's Club recognition, including awards and trips.

• RRSP matching.

• Generous vacation time, summer hours, and soft-close days.

• Employee recognition programs.

• Opportunities for career development.

• Financial support for professional training.

• "Buy a Book" initiative.

• Pet-friendly workplace.

• On-site fitness center.

• Virtual yoga sessions.

• Rooftop patio.

• Company social events.