Account Manager – Immunodiagnostics

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Sustain current business operations while expanding the Allergy & Autoimmune market according to set objectives.

• Oversee and enhance customer accounts within the designated territory.

• Collaborate with the Marketing, Clinical, Technical Services, and Application Specialist teams.

• Cultivate customer relationships and manage contracts and tenders effectively.

• Engage in forecasting and planning initiatives.

• Keep precise and current account plans and customer information in SFDC.

• Record all activities and meetings promptly and accurately in SFDC.

• Negotiate contracts, including capital sales and reagent rentals, while managing service contracts with the Contracts & Tender and Technical Service teams.

• Take ownership of tender responses and connect with primary MSPs through site visits and regular business evaluations.

• Utilize Thermo Fisher Diagnostics tools, such as SFDC and Power BI, for forecasting and planning purposes.

• Assist Cost Per Reportable customers with onsite inventory checks.

• Develop relationships with Key Opinion Leaders throughout the territory.

• Provide market insights to the Sales Manager, Marketing, and Finance departments.

• Communicate effectively across the organization.

• Ensure adherence to internal Quality Processes and Customer Relationship Management (CRM) standards.

• Attend required internal and external meetings and events.

⛳️ Requirements

• A degree in Life Sciences, Chemistry, Biology, or a related scientific discipline is preferred.

• A minimum of 5 years of sales experience, ideally within laboratory, scientific, or healthcare sectors.

• Proven track record of meeting sales targets.

• Strong capability to establish and sustain customer relationships at all levels.

• Technical expertise and understanding of customer applications and workflows.

• Exceptional communication, presentation, and negotiation abilities.

• Proficient in CRM systems (preferably Salesforce) and the MS Office suite.

• Strong analytical skills and strategic planning abilities.

• Capacity to work independently as well as collaboratively in a matrix environment.

• A valid driver's license and willingness to travel within the assigned territory.

• Fluency in English is essential; additional languages are advantageous.

• This is a customer-facing position, with an expectation of spending the majority of time in direct customer interactions, involving 50-75% travel.

🏝️ Benefits

• Annual incentive plan bonus

• Healthcare

• A variety of employee benefits

• Exceptional career and development opportunities